Absolutely in love with my daughters dress! I feel like they are stretching this out so I can't get a refund which is absolutely ridiculous. Does Hebeos offer expedited shipping? I ordered and felt safe in doing so because I ordered a non custom dress in which if it didnt fit they state I could return it in the first 14!days I contacted them they refused return and went back and forth I made a claim with PayPal they request I send it back at my own cost thats not worry free returns Im appalled and need to find a dress now I cant even sell it its made so off Im devastated that they are crude and non consultant contraction me via email to tell me they will give me 10perawnt back and I can keep the Dres then 20 then 30 I agreed to 30 % then the twllnpaypalni can revive full refund if I ship it back at my cost self il customer service and I am out 266.00 what a scam, Desired outcome: Not only did it arrive on time, (17 days), but I could not believe how beautiful it was and of great quality too!. It's a fraud and scam! The dress has the original tags and has never been worn. Please continue working with our customer service team, we hope to hear from you soon! Lots of layers of good quality fabric! You can calculate a delivery estimate by taking the processing time and adding the shipping time. Here is our size chart. Please contact us for additional instructions. Hope all the lovely ladies who find Hebeos has a good experience with them. It's really simple and they have several selections which makes it that much easier. What is the best way to choose my size? Get $10 Rewards with 3 steps from Hebeos: 1.Please upload photos that you are wearing the dress by order. Yes, Hebeos offers dress alterations for customers who require them. First they sent confirmation right away of order. So I contacted Hebeos and they responded telling me to "send a picture" so I have 5 times in one week, yet they keep saying I need a pic to show why I am returning them, and I have sent multiple pics. Hoping it arrives in time for my best friend's wedding next year. I choose this dress as a wedding dress. The dress was not the quality I expected after reading the description online. also refer to our measuring guide to see how to measure yourself. 3. If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements. - This dress was so pretty!!! Lots to choose from. What customers say: Very pleased with my dress the way it came out. Just enter your areas zip code & find Hebeos Near My Location. Dont hesitate to buy it! Susan, Hebeos.com. Wanted something beach that wouldnt break the bank since this is not my 1st wedding. While I cant be 100% certain, I dont think the materials that Hebeos uses are very sustainable. Hebeos is a perfect online store which is the best choice for your special occasion to realize your queen dream. Handmade and crafted to perfection, our effortlessly beautiful wedding gowns - featuring our signature flattering silhouettes - are designed for comfort, luxury and movement. Ball Gown Sleeveless Sweetheart Chapel Train Beading Sequin Organza Trumpet/Mermaid Ruffles Sweetheart Sleeveless Sweep/Brush Train Ball Gown Off-the-Shoulder Tulle Long Sleeves Hand-Made Flower Sheath/Column Stretch Crepe Ruched Spaghetti Straps Sleeveless Sheath/Column Tulle Applique V-neck Sleeveless Sweep/Brush Train A-Line/Princess Lace V-neck Ruched Short Sleeves Floor-Length A-Line/Princess Tulle Applique Off-the-Shoulder Long Sleeves A-Line/Princess V-neck Ruffles Sleeveless Long Lace Mother of the Trumpet/Mermaid Tulle Applique V-neck Sleeveless Sweep/Brush Train Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Does Hebeos offer international shipping? This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Already received the push back from Hebeos not allowing the return although their return policy clearly indicates you can. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). - Hello
For that reason, ethical shoppers may want to look elsewhere. We ordered it in navy blue and it turned out beautifully with only minimal alterations required because we purposely ordered it a little bigger than needed to be cautious. The company will not return my emails. order u30180319002250430. are the dresses this horrible. The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase. To measure yourself for a Hebeos dress, youll need to measure three different areas. They said I should keep it and take 20% back. I asked myself, "Well, isn't that awesome?!". When I did not accept that, they finally offered to accept the dress back but with a 10% restocking and dry cleaning fee in addition to shipping costs, but still no details on how to return it. Selection of dresses and PRICE. I saw my dream wedding dress on the site & had to try it! We have 15+ sizes and custom size so everyone can find her perfect dress. Certain dresses will also have appliqu flowers or details for extra charm. possible. This will surely increase the credibility of your complaint. Hebeos is a perfect online store which is the best choice for your special occasion to realize your queen dream. Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase. (adsbygoogle = window.adsbygoogle || []).push({}); Home Shop Hebeos hours | Locations | holiday hours | Hebeos Near Me, Hebeos Store hours & holiday hours I couldnt track down exactly who owns the company. I am getting married this July and loved the look and style, as well as the material of this beautiful dress. It is crucial for potential buyers to be aware of these issues when considering purchasing from Hebeos. Prices are amazing! I tried to call and there is no contact phone number.
Hebeos Store - Home - Facebook Women just want to feel confident, show that they know how to dress for their figure, are up to date with the trends and to look & feel sexy. Definitely yes! Desired outcome: Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. No need to hesitate when ordering from them. +. spaghetti straps or remove the train. I recently ordered a dress for my wedding. I don't understand, I believe this to be a very simple thing to do. Ive been asked so many times where I found this dress. Hi Quantaya. One dress did not fit (too small) and the other one did not look like the picture. I never even received the 2 gold bridesmaids dresses at all and it's still under tailoring. There is NO Way to contact HEBOS customer service to CANCEL the first 3 Orders! Hebeos has a return policy, but customers have reported difficulties with returns and refunds. 1.Add the desired item and quantity to your cart Okay no worries I can return it right. They reply oh I am so sorry take it to a tailor. I contacted the company to return it, the told me it is the same color in the picture I sent them and made no comment on the fact that it looks nothing like what we ordered and then told me the best they can do is a 13% discount. Sheath/Column Ruched One-Shoulder Sleeveless Floor-Length Sheath/Column Off-the-Shoulder Ruched Sleeveless Sweep/Brush Train Tulle Netting Ball-Gown 3 Tier Floor Length Slip Style/Wedding Ball Gown Off-the-Shoulder Sleeveless Floor-Length Lace Satin Dresses. +. Thank you, Desired outcome: The dress fit perfect and will require no alterations. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews. Love the custom options for the dresses! What customers say: Its a very beautiful dress, feels very well made and heavy, but not so heavy its unwearable. 16. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. There are various rips in the fabric and the stitching is just horrifying. Them replying send pictures, which I did of the dress and the advertised dress. They looked nice online. We use the highest industry standards to secure our website and the payment process. My daughter did a random internet search and found the gown she loved. At Hebeos, we offer a variety of fashionable dresses with high quality for customers. 3. It arrived the wrong color and a completely different dress. I should be able to return the dresses (same size) that did not fit correctly per online measures. Overall it's a steal buying dresses from here. It does not state anywhere that returning an item never worn would be so difficult. But I took a chance and I'm so glad I did. We strive to provide women internationally with an unending variety of timeless gowns & dresses to make their formal and special events unforgettable. In this Hebeos review, Ill give you a peek at the best-sellers in their collection before looking at alternatives, feedback, promotions, and more. The BBB shows over 100 complaints made in the past 3 years. Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015. The shipping took a bit but once i emailed they were on it and my packaged was delivered within 2 days. In addition, we have friendly service representatives ready to help you. You can check the tailoring period on the product page. Mother in law sent the link, as we are looking for cocktail length wedding gowns. We received the dress in a completely different color, not shade, BUT COLOR. OVER C$ 130 C$10 OFF CODE:CA10. I have been going back and forth with customer service for two weeks now. I want a refund and to return the dresses. Your wedding day will be a day your Mother will never forget. Having a hard time. 3. You can also find out the Hebeos Near me Locations and Holiday hours of Hebeos. You will get information about Hebeos Today, Sunday, What time does Hebeos Open/ closed. I did have to have it altered (additionally to the custom sizing) but thats only because I have a long torso and spaghetti limbs. This account has been verified by Hebeos customer service / representatives through our verification process. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. I have told friends and family and other bride's to never order from them. Here are our customer reviews. i paid for rush order to be delivered by april 3. Instructions column when placing the order. The dress is not the size ordered - the bust is extremely large . 1. Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. Canada. Quality 3132 love this company! Desired outcome: https://www.hebeos.com/review/gallery/ Its over $100 to ship this back to China in the allowed time to return which reis exactly what they want. AVOID this online scam! The Help Center provides answers to most common questions. I have been screwed over by them not 1 time, not 2 times, not 3 time's, BUT 4 TIMES IN TOTAL. While they could do better in the returns department, they offer incredibly affordable, gorgeous dresses. Please keep the tracking number safe. All my bridesmaids also love it. It must be in its original condition. I emailed them immediately asking how I can return and get a refund. Enhance your natural beauty with the right colour & fit and even chat to a stylist if you're feeling unsure. They will not honor their return policy so just walk away. Good job guys The dress arrived earlier than expected, and was just like the picture. Pop ups for chat heavily interrupt shopping. Trusted by 2,000,000+ members Verified Get Codes *** 25% OFF Hebeos Items Up To 25% Off + Free P&P The top offer of Hebeos has been delivered to you: Hebeos items up to 25% off + Free P&P. Hebeos does offer custom sizing, but additional fees may apply. You can also click this link to track your order. OVER C$ 130 C$10 OFF CODE:CA10, OVER C$ 280 C$30 OFF CODE:CA30, OVER C$ 390 C$70 OFF CODE:CA70. The registrar associated with Hebeos has been found to be used by several spammers and scammers, which could indicate a potential threat to users. 2. A-Line/Princess Satin Ruffles One-Shoulder Sleeveless Floor-Length Trumpet/Mermaid Spaghetti Straps Sleeveless Lace Court Train Ball Gown Long Sleeves V-neck Floor-Length Tulle Applique Dresses. Forget password Please click this link to reset your password. I requested to return the item within 7 days. This company responds to reviews, but usually not within the first month. Give us a call at 714-982-7352 or contact us to inquire about any dress and to verify if it is in stock. 2.Review your order and click Checkout. Tailoring Time is displayed on each dress's product page. When it comes to fabrics, we have it all. There is no information suggesting that Hebeos is a sustainable fashion brand. The only downfall was the dress was supposed to be 'sage' and it's more of a 'bright mint'. I contacted customer service to return them, but they are giving me the runaround! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will never ever, ever do business with them again and I will never never refer anyone to them ever. I ordered two dresses on the website for a bridal party and wedding. Head the warnings. Email: service@hebeos.com. Their reply to this was to take the dress to a tailor and they would send me a 70% coupon on a future item. In general, you can care for yours by following these steps: You are responsible if the package has arrived in your country. 3) Order early. Our gowns feature the hottest runway details from sexy thigh-high slits to lace-up backs, for the girls that want that something extra to make them stand out from the rest. Others mentioned that their fabric quality wasnt top-notch, but when you weigh that against their prices, the quality delivered makes sense. Hebeos has assembled a stunning variety of complementary accessories to complete your wedding day or formal look. For casual occasions, you dont want to miss out on Lulus. I would like a refund as its within the timeframe of their return policy and the dress is completely in tact with tags and the bag it came in. Sent 3 emails asking for status update/questioning delays - NO RESPONSE! How can I make sure all of my dresses are the same color? There are so many options to choose from at reasonable pricepoints and quick! 13. We have sold thousands of dresses to our customers. Weekends hours: N/A. On top of that, theyre giving you an extra 10% off when you spend over $129. You can totally ask for custom sizes, however, there may be an additional fee as Hebeos will need to create the dress specifically for you. On a mission to make all of your social gatherings one to remember, weddings, proms, and quinceaneras arent complete without one of these show-stoppers. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. I cannot afford, nor do I see necessary, spending over $1000 on a dress I will be wearing for one day. I love that you make the dress to fit you personally and that your customer service will actually pick up the phone to answer your questions. The photo on the web page doesn't do the gown it's true justice. I deserve a refund. Theyre perfect for those with smaller budgets who want a big-budget look. On SiteJabber, Hebeos has an overall score of 4.4/5 stars from over 10k reviews. Its been the same problem since I first started return/refund process. I did not think that it was going to still be in budget to order a gorgeous dress for my wedding and hebeos came in clutch so I can have my dream wedding! Yes, Hebeos offers a range of accessories to complement their dresses. Average rating: 0 reviews https://www.hebeos.co.uk/ Phone : 07792 944025 Hebeos Store hours & holiday hours Weekdays hours: N/A Weekends hours: N/A Hebeos firmly believes that every woman deserves to be confident, comfortable and beautiful. This is beyond frustrating to think I was scammed out of $208.00. I would like to return the dress for a full refund. PLEASE! Returns Ordered a wedding dress and initial order was the wrong size so We need to all get together and try to get our money back and expose this scam! We take these issues very seriously and would love to continue working with you to solve them. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. However, camera resolution and computer monitors Full refund including my shipping costs and a prepaid return label. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. the dress based on your exact measurements. A few hick ups. I have tried to contact the company multiple attempts and they only responded asking for photos. Submit a complaint and get your issue resolved. This beauty is normally $950.
Hebeos - Poshmark Hebeos dresses are available only at Hebeos.com. It does not say this anywhere on the return policy. Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase. Yes, Hebeos is a reliable online retailer with a dedicated customer service team. But now that I have purchased dresses and I received. I tell them a tailor could not make the dress they sent me look even close to what is pictured online. You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which Overview Hebeos has a rating of 4.35 stars from 13,724 reviews, indicating that most customers are generally satisfied with their purchases.
Contact Us - Hebeos I love that you can order your own custom sizing for a little extra, saving me quite a bit more by not having to worry about alterations as my proportions are all over the place.
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