grubbs infiniti extended warranty

Complaint: ******** This complaint is not about the gap. Please do not hesitate to reach out to contact us with any questions. The Grubbs Infiniti launches special offers and coupons from time to time. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. TRANSMISSION AND TRANSAXLE - Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seals and gaskets, clutch cover and housing, A/T cooler, and electronic transmission controls. They delivered the car to us and found out as soon as we got on the interstate the car had a horrible vibration. The crazy thing is that in 2017 my wife and I bought 2 cars from that dealership with no issues and this is how they treat their customers!!! Never was greeted by whoever we were assigned to, now this! Saturday 8:00 AM to 4:00 PM CST Take advantage of our exclusive Grubbs Auto Service coupons and specials. My latest was to retrieve a gap insurance refund check owed to me that I had to make continuous calls to the ** and ******* to finally pick up my check. Select a model and year from the options below: Can't find your vehicle? I have physical evidence and fake documents and was lied to by several people. I believe that Infinity of San Antonio had a duty to pay off my traded in vehicle and they committed fraud by not doing so. Regards, From the minute I spoke to Julian I knew I had found the place where I would make my purchase! Consent is not required to purchase goods/services. Grubbs Infiniti Service & Parts - 1500 E State Hwy 114 - BusinessYab This warranty covers any repairs needed to correct defects in material or workmanship. INFINITI safety recall & service campaign info. Note that complaint text that is displayed might not represent all complaints filed with BBB. Powertrain coverage includes components listed below, under the headings Engine, Transmission and Transaxle, Drivetrain, and Restraint System, supplied by INFINITI, subject to the exclusions listed under the heading WHAT IS NOT COVERED in your vehicle's Warranty Information Booklet. I bought a used 2016 ***** Camaro online and was all done by phone and email. One month later Infiniti sent me a letter stating that I owe over $5000.. the "Supplement to 2022 Infiniti Warranty Information Booklet & 2022 Infiniti Owner's Manual" for additional information. Well guide you through the process. Moreover, I have been stopped by the *** *******Police Department for having expired plates. Complaints for Grubbs INFINITY of San Antonio - Better Business Bureau *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Lies after lies. Mr. Chittenden was very attentive and we are so grateful to be able to trust our vehicles repairs to him. For important participation details and mileage limitations, please ask your dealer. Toggle STAY CONNECTED menu Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or adjustment. We have responded to this client multiple times the catalytic converters on the rear of the vehicle were replaced and working when she took the vehicle Asis from the dealership and no repairs will be made on the vehicle that was sold ASIS. Beginning at the 10,000-mile mark, it's recommended to inspect the brake. Applies to: Q50, Q60 Coupe, Q70, QX30, QX50, QX60, QX80. On the documents that they make copies for you to keep the price was not on there for the additional *******. 2020 INFINITI WARRANTY INFORMATION BOOKLET - 291 KB, Applies to: Q50, Q60 Coupe, QX50, QX60, QX80, 2019 INFINITI WARRANTY INFORMATION BOOKLET - 259 KB. Prior to that I had been communicating with *********************** and ********************* about the condition of the vehicle I was purchasing online. This is NOT good! By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. I purchased a vehicle from the Infiniti dealership less than a year ago. This makes budgeting predictable, and you always know what is included and what to expect. We also notified the Federal Trade Commission, Complaint: ******** A dealership's rating is based on all of their reviews, with more weight given to recent reviews. We have had our vehicles serviced by Grubbs for six and a half years. Well, I have 73K. My wife and I are trying to buy a house and they are stopping us from doing so!!! Dana said he would handle the needed repair. I notified the dealership and have been given the run around. Luke my service advisor was amazing. STAY CONNECTED, Do not sell or share my personal information. Highly recommended to anyone that wants to experience 1st Class Service, My service advisor Doug went above and beyond to resolve my issues. I was greeted right away when I pulled in. We Consider this matter closed otherwise. I feel I was overcharged after buying a vehicle for a car that had 10,000 miles and they would resale. The brand names, logos, images and texts are the property of these third parties and their respective owners. Network Monitoring is an add-on service for MOTOTRBO systems to help you monitor and update your network to improve response and continuity of your Capacity Max system. GRUBBS INFINITI SERVICE CENTER - 10 Photos & 23 Reviews - Yelp Learn more about Pricing for New MOTOTRBO Clients, Learn more about Pricing for Existing MOTOTRBO Clients, Mag One Accessories (except Mag One Battery), 5-year Essential Repair and Software Services, 48 months for workmanship 24 months for capacity (80%), 48 months for workmanship 18 months for capacity (80%), 48 months for workmanship 12 months for capacity (70%), 12 months for workmanship 12 months for capacity (80%). The Hardware Repair Agreement extends the standard two-year warranty repair service for another three years, resulting in five years total of hardware repair on both devices and infrastructure. Grubbs INFINITI of San Antonio (2.15 mi. I am rejecting this response because: But when when I got up there I was told that the catalytic converter was stolen off the *** while it was on their lot and the battery was dead. Note: I have been receiving telephone calls from Infinity Financial Services stating that I missed the payment for July ****, August ****, September **** and October ****, on the **** Infinity **** that I had traded in. . They assured me that it had new brakes, a new battery, and had gone through an extensive inspection. The lease runs out 5/4/2023. 1500 E State Hwy 114 Grapevine TX 76051 US Sales & Finance (817) 898-5057 Service & Parts (817) 898-5039 Parts (817) 898-5032 Get Directions . Explore our Owner FAQs to find detailed answers to the most common questions posed by fellow INFINITI owners. Problem is, I have never been to their dealership, never submitted an application for credit, nothing whatsoever, and it appears as though there may be some possible identity theft! A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Complaints for Grubbs INFINITY of San Antonio - Better Business Bureau Home; Audio and Video; Warranty Work; We sell and service INFINITI vehicles as well as all makes of pre-owned. STAY CONNECTED, ULTIMATE PLATINUM PROTECTION & PLATINUM PROTECTION; OPTIONAL LEASE END PROTECTION [[2257]], INFINITI ELITE EXTENDED PROTECTION PLAN PDF, CERTIFIED PRE-OWNED WRAP COMPONENT COVERAGE PDF, INFINITI ELITE PREPAID MAINTENANCE AGREEMENT PDF, ELITE GUARANTEED ASSET PROTECTION (GAP) PDF, ELITE GUARANTEED ASSET PROTECTION (GAP PLUS) PDF, ULTIMATE PLATINUM WITH LEASE END BROCHURE PDF, Do not sell or share my personal information, One plan with two available deductibles; covers over 1,850 components, Repairs completed by INFINITI-trained technicians, Covers INFINITI-approved replacement parts, Long-term coverage of up to 8 years/120,000 miles, Additional benefits include: Roadside Assistance, Towing, Car Rental and Trip Interruption Reimbursement, 0% Consumer Payment Plan for 6- 12-, 18-, and 24-month terms; no qualification required, Expand coverage up to eight years / unlimited miles, Enhanced component coverage, including220+ vital components plus exclusive Infotainment System coverage, Hybrid Vehicle System coverage (excluding all hybrid vehicle batteries & cells), Extended Roadside Assistance, Long-distance Towing, and Reunite Service Benefits, Rental Car Coverage up to 5 days/$250 maximum, 0% Consumer Payment Plan for 6-, 12-, 18-, and 24-month terms; no qualification required, Up to four plans from which to choose; no deductible on any plan, Choose a plan that fits your driving habits from a variety of time & mileage options and four levels of service, Elite Maintenance plans are honored by all participating INFINITI Retailers, INFINITI-trained technicians use Genuine INFINITI parts to help maintain your vehicle's reliability and value, INFINITI-trained technicians use Genuine INFINITI parts to help maintain your vehicle's reliability, longevity and resale value, Tire Road Hazard and Car Rental Benefits offer additional protection and convenience, 0% Consumer Payment Plan for 12-, 18-, and 24-month terms; no qualification required, Protection against deficiency between loan balance and actual cash value in the event of a total loss due to theft, accidents, fire & flood, For new and pre-owned vehicles, smart coverage for buyers/lessees with minimal down payment, Waives covered losses and covers insurance deductible up to $1,000, Tire & Wheel Road Hazard with Curb & Cosmetic Protection. CLICK HERE FOR SPECIALS. I contacted the dealer and notified them the car had 7 year old tires and completely dry rotted which could have lead to a major accident and put my family at risk. These recalls have put me and my job in jeopardy. I am rejecting this response because: Grubbs INFINITI - Service Center - INFINITI, Service Center, Used Car When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It has been more than 3 months and Infinity still has not paid off this lien. PDF Warranty Information Booklet - INFINITI USA Grubbs INFINITI Reviews - Grapevine, TX | Cars.com . Bought a 2013 Mazda 3 I September and was sold a 2012 year model with all the wrong title and plates that didnt match the Vin # so when my son had a small accident the police said your insurance card doesnt match this car. They even gave me a loaner car to finish my trip and head back to Austin. I want a full refund for all of the issues I have had and still have and they were misleading to start with the car they sold me. We have Verified the account is paid off and this appears to be an update issue with the lender and have contacted them as well, In 4 sep 20 i want to dealership after someone named ****** called and said they can get me out of my expensive lease. The waiting room & bathrooms very clean. made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, Grubbs INFINITI of San Antonio. While texting some of the managers I told them I wanted to purchase the vehicle but I was afraid of any repairs that *** need to be done if anything was done incorrectly. : SU16EA IWIBU0 2016 INFINITI WARRANTY INFORMATION BOOKLET SUPPLEMENT Chris Green in finance was also awesome and knowledgeable about all the different extended warranty options that best fit me and my brand new qx60. They told me the payoff was good until May 3rd. Downloading, republication, retransmission or reproduction of content on this website is strictly prohibited. We are unsure of what internal damaged was done. 2018 INFINITI WARRANTY INFORMATION BOOKLET - 248 KB. This was never an issue with my previous Infiniti dealership where I bought my car & serviced it for 3 years. Call us directly at 1-800-662-6200, or contact your local Retailer, if you have questions about your existing Extended Protection Plan. As a matter of policy, BBB does not endorse any product, service or business. MOTOTRBO is a computing system that enables instant and clear communication with added intelligence. Please reach out to us at (817) 318-1200. Everyone greeted us with a smile and were very helpful. BBB Business Profiles generally cover a three-year reporting period. I went to the dealership to give them a. Parts: (817) 809-2309. He responded in kind, saying he would research my issue. I am rejecting this response because: Car Service & Auto Repair Shop in Grapevine, TX - GRUBBS INFINITI Complaint: ******** I've had to make numerous emails, calls to the dealership to get any kind of resolution to my problems. Hi Adan, we're disappointed to hear of the negative experience you had at our location. I think I will drive 2 1/2 hours to purchase my next car from GRUBBS. We sell and service INFINITI vehicles as well as all makes of pre-owned vehicles. please see my original response that is the only response i have the customer was made aware of the mistake and offered the opportunity to return the car and did sign all the corrected paperwork and as far as titling i can verify everything was sent to the state and the correct title was issued by the state on 04/23/2021, ago As with any computing system, MOTOTRBO is composed of hardware and software. I'm looking into the customer's issue now, My name is ******* ****** and I'm now the ******* ******* of the Dealership Infiniti of San Antonio and will reach back out as soon as I have a resolution for the customer. home delivery on some or all of its cars. File a Complaint Complaint Details Note that complaint text that is displayed might not represent all complaints filed with BBB. Want to share your experience with this dealership? Perforation is a condition in which any body sheet metal panel has corroded from one surface to another. This dealership had great, fast and friendly service. I spoke to the dealer 2 weeks ago about the finance company calling me everyday and they told me that it was cleared. a virtual appointment! I went to the dealership to view the 2012 ****** Sequoia that ended up purchasing at a later date. See details. Powertrain coverage includes components listed below, under the headings Engine, Transmission and Transaxle, Drivetrain, and Restraint System, supplied by INFINITI, subject to . Grubbs Infiniti Service & Parts at 1500 E State Hwy 114, Grapevine, TX 76051 - hours, address, map, directions, phone number, customer ratings and reviews. This increases the value of your investment with every update. Warranty Work Service | South Hackensack, NJ - H R Audio Video Looking to have this car delivered to your home? I did not call them, they called me why did they make me pay the remainder of the lease. Great staff that's willing to help from the sales floor with Emmanuel to help my Girl friends car upgrade to the service department with Kevin and amazing lady at the desk. Add to Apple Wallet. ****** ******. Erika, service consultant was great. Please help us get our car fixed and assist with this major issue. Below is a list of equipment in the MOTOTRBO Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States. No Credit was pulled on this customer the salesperson was reaching out about the customers current vehicle to see if he was interested in selling or trading it and we have reached out to the client to explain this with no response or follow up. Thank you for reaching out and please let our Service Director *************************** know if there is anything else we can do to make the process easier for you including use of our ************* next time your vehicle needs service. Give them a chance, you wont be disappointed. They assured me the vehicle underwent a 54 point safety inspection prior to being sold and everything was okay. We trade that vehicle in on May 7th, 2022, and on that day we contacted infinity of san antonio to cancel both the *** and Warranty. MonFri 7:00 AM to 8:00 PM CST International Association of Better Business Bureaus. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. Motorola Warranty Spectrum Communications Kenvil NJ [[2253]]. Essential customer service qualities. I will be filing a FTC complaint against the dealership for false advertisement and bad business practices.The right thing to do is for you as the dealership and Mr. ******* ****** resume full responsibility of the balance as it was stated to me from three different people before I sign the contract to purchase a used car. As of October 14, 2020, the vehicle has not been paid off and it was sold in July 2020. Give us a call at 8178985057 or stop by to test drive a new INFINITI QX60 today. On July 6, **** I went to Infinity of San Antonio to trade in my leased **** Infinity ****: I found a new **** Infinity **** and purchased it on a another lease. of my warranty period above and beyond to resolve and expensive problem with my car even though . Doug Moran and the folks at Grubbs Infiniti have gone above and beyond to resolve and expensive problem with my car even though it was outside of my warranty period. Learn more about Pricing for New MOTOTRBO Clients, Existing MOTOTRBO Client Subscription Pricing Model We bought a vehicle from this dealership back in 2021. Motorola Solutions, Inc. All rights reserved. I was finally able to cancel the warranty myself after a complaint was filed with ******************. . Said take it to dealer in my area! I highly recommend this dealership and they have earned my business for years to come. Applies to: Q50, Q60, QX50, QX55, QX60, QX80. What an experience I had. None of these were replaced, moreover, they faked a legal document to make it look like the fixed these things on the car. Breakage or damage to antennas unless caused directly by defects in material or workmanship. and beyond to resolve and expensive problem with my car even though it was outside of my warranty . Dana was aware I had the extended warranty but he wanted to make it right. FIND YOUR INFINITI Select a model and year from the options below: Select model Select year Can't find your vehicle? At that time, 5 months later, we STILL did not possess the correct title so we found out. Three years after purchase, your physical radio is the same radio. We knew the vin number was incorrect but that was being corrected with the dealership.
His name is Dana. The INFINITI Elite Protection Program is the most valuable investment you can make to ensure you enjoy your INFINITI for as long as possible. How is this possible? Reviewing my last Invoice, there was a paragraph stating if you have questions or concerns, email the Service Manager. I went back and got the car because I needed to get out of the lease which they completely over charged me to get out of the lease when they were the ones who called and said I could return lease and purchase a vehicle. Because each system which may use the Product is unique, MOTOROLA disclaims liability for range, coverage or operation What did they prep?. Privacy Policy . Address 1500 E State Hwy 114, Grapevine, TX 76051 2 miles away Phone (817) 527-5714 Hours of Operation Monday 9:00 AM - 8:00 PM Tuesday 9:00 AM - 8:00 PM Wednesday 9:00 AM - 8:00 PM Thursday 9:00. *INFINITI vehicles only. I do not except this response. As a matter of policy, BBB does not endorse any product, service or business. Buying Motorola Solutions' Essential Services package is the fastest and easiest way for you to have peace of mind that you are fully covered from a . document.write(theDate.getFullYear()) Every Car we sell goes through an inspection and at times we choose not to sell a car based on those findings but all cars are subject to needing repairs at a later time and that is why we offer all customers a complimentary 3 month/ 3000 mile powertrain and the option to purchase additional coverage. We've either got it - or we can get it. I am rejecting this response because: First of all, we DID add a Mazda 3 to our insurance with ***** **** a few days upon purchasing it, presenting the only paperwork we received from the dealership. 2018 INFINITI HYBRID WARRANTY INFORMATION BOOKLET - 278 KB, 2017 INFINITI WARRANTY INFORMATION BOOKLET - 410 KB. So now both *** and Warranty have been canceled to no help from the dealership and now we are owed approximately $4,000 from the dealership. Well guide you through the process. var theDate=new Date() I need help in resolving this issue. upon request.
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