In some countries outside the EU, customs charges must be paid by the customer before shipment is The cashmere scarf can be styled in many different ways or let loose to hang slightly below the waist. Responses from support@GOBI unreasonably slow. Regarding the sizing:Check the description and the size guide of the respective product. Returns. Returns that didn't follow our official return process will take longer to be processed and refunded. ORDER GOBI-13249. and yes, the fit of Gobi's clothes is pretty basic, so I suggest - steer clear and go to naadam or quince and save yourself some time and disappointment. If I could give zero stars, I would. I could return one because I caught it within ten days, and the seam on the shirt unraveled when I wore it a month later. The actual delivery time of the parcel varies between 1-14 business days within EU and deliveries to Crafted with the female frame in mind, theyre perfect for lounging or styling with your favorite outerwear. DO NOT RECOMMEND, Dear MarinaThank you for your review and we are very sorry for the inconvenience. $279 $195.30 (30% off). Dear BethThank you for your review and we are very sorry for the inconvenience. Never arrived.
Shipping and Return Policy - Gobi Cashmere USA GOBI has no authority to ship the item/additional BOGO and bundle item, which was not on the final placed order.Please read our gift policy.We thank you for your understanding. Very good quality!Is exactly as in the advertisement.
item, otherwise, the gift/ additional bundle will not be shipped together. 27, Halle 4. To be eligible for a return, items must be unworn, undamaged, with tags, and in their original packaging. Items will be exchanged, or store credit will be issued within 14 days after the eligible return date has passed. It comes in a white colorway while boasting a bit of red and green for contrast. We reserve the right to amend these terms and conditions at any time. Until the delivery to our warehouse the parcel remains under customers. Find out how we combat fake reviews. View full policy We partner with SevenSenders and DHL for all our deliveries, and all orders are handed over to last mile 4 By Kostas Mandilaris All Review Sweaters January 5, 2021 How Good Is Mongolian Cashmere?
Returns Center - GOBI MONGOLIAN CASHMERE USA CORP They were safely delivered on December 15, and were tracked all the way by Gobi and Evri who kept me constantly informed of their progress. Dear FrancesThanks for sharing your review with us. Please note that your return cannot be processed without the return form. The two sweaters I ordered arrived quickly, looked (color, texture) just as I expected, and the cashmere quality is far better than usual! In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gift's threshold is not reached. If anyone from Gobi reading this review, I just want a full refund. We would like to inform you that the DPD parcel shops in Germany are no longer accepting parcels due to the situation that has arisen. However, if you send the item back to us to the below address, we would be happy to offer you an exchange or a store credit. Returns initiated later than the given time are only eligible for exchanges and store credit, however, the return shipping fee is to be paid by the customer. Our whole team works very hard to keep our customers happy. Aside from what we could find on the surface, its important to look at more than just a companys products. Shipping & Returns . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. you don't respect your customers, you lose them. We had to pay for the return and now they pretend we have to waive our paypal claim to be refunded or be refunded 100 less. Thank again, and we hope to see you soon again on our shop.SincerelyGOBI Cashmere.
Shipping and Return Policy - Gobi Cashmere UK I ordered on the Black Friday sale and my ordered was delivered to the wrong location, which the courier has said to contact the sender. They look very premium and Im happy with the quality. It is too too big on me. Both products were defective. In case of a (partial) return of a Buy 1, Get 1 Free order, the retail value of the BOGO will be automatically deducted with half the value from the actual paid product if the returning order contains only one product of BOGO.
Gobi Cashmere Scarves and mufflers for Women - Lyst are returned worn or used (does not apply to trying on), a refund is not possible. I purchased 4 products and 2 were defective, TERRIBLE PRODUCTS AND SERVICE!SHOP at NAADAM! From a fluid website to a long list of cashmere products, Gobi provides a pretty seamless shopping experience. further instruction to follow for the return process (return portal and return label). Flare Hem Dress Regular price $149.50 USD Regular price $299.00 USD Sale price $149.50 USD . UP NEXT: 15 Best Cashmere Sweaters to Stay Preppy and Warm. This is a particular focus for the company as well, and it seems that they do their best to price their clothing accordingly. Once returned product is inspected and accepted, the full refund will be issued in the form of the original payment method customer has used to proceed the purchase. Good quality, fast shipping, affordable, made in Mongolia, I always order here! Verification can help ensure real people write reviews about real companies. BEWARE horrible return policy, do not shop with these people, it's all a scam. With kind regards GOBI Cashmere. To better understand the customer experience, its always a good idea to look at what previous shoppers have to say. from within the EU. Received refund 28.12.22 and advised not all items available but could reorder the ones that were with 20% off. Unforgettable impression :( this lost time and misleading false answers add a lot to overall unpleasant impression. If your payment was made with gift cards and a credit card, we will refund the gift card you entered first That said, Gobi certainly doesn't lack experience in the fashion industry and has been able to stand the test of time thanks to its high-quality materials alongside its huge product catalog and sustainable and traceable practices. Customer service is very poor and their product while good will suffer, Dear RohitThank you for the review, we apologize for the inconvenience. Select whether you want to exchange a product, a store credit, or a money refund (*restrictions apply). We are unable to provide return labels for orders outside of Germany and the UK; the customer is to be responsible for the product until it reaches us and the shipment fee.
Women's Gobi Cashmere Sweaters and pullovers from $99 | Lyst No further explanation needed. Simply give them the gift of choice with a Gobi Cashmere Gift card!Gift cards are delivered by email along with instructions on how to redeem at checkout. Heres some common feedback from buyers online: The consensus seems to be that Gobi Cashmeres products are definitely worth the time and money. Its offered in sizes extra small through 2XL, and the design is pretty stretchy with a knit ribbed waistband and a simple drawstring. Shop Women's Gobi Cashmere Jackets. All measurements are in cm/inch. All delivery costs incurred in relation to the exchange or store credit being issued will be covered by the customer, Products must be returned undamaged in its original condition and packaging(includes tag).
I have now escalated this to PayPal, as I have had no movement on this since the item was "despatched" on 24/11/22, despite repeated (5) emails to your "customer service" (lol) team. If approved for a refund, the amount paid (including tax) will be credited to the customers original form of payment within 3-5 business days; timing may vary based on the customers financial institution. Really disappointing experience. GOBI Cashmere Europe GmbH, Genshagener Str. Over the last two years I replaced all my knitwear and outerwear with Cashmere. The giver (me) was equally pleased. This promotion or offer is valid within the dates as stated on the relevant page. If the goods are returned worn, damaged or used (does not apply to trying on without causing any damage to the product), a refund is not possible, Not qualified returns will be sent back to the customer and the delivery cost will becovered by the customer. Please be sure to include the gift/ Returns are eligible up to 14 days, starting from the delivery to the customer.
Gobi Cashmere Reviews | Read Customer Service Reviews of www We offer free returns within Germany and the UK. The order was never delivered.
Gift Policy - Gobi Cashmere USA 2 reviews GB Jan 14, 2023 Suberb high quality products I was a bit concerned on reading some of the customer service reviews but I have to report my first experience with purchasing from Gobi Cashmere was perfect. Really, not a respectable company. Below is a concise look at how the company operates as a whole. Shop Women's Gobi Cashmere Hoodies. We have a great solution for you. Nevertheless, would recommend and order again. If you have received an incomplete order, please contact our customer support team within 4 business days after the parcel is delivered. Many others havent had any issues at all with their sizing, even after multiple wash cycles. Returns are eligible if initiated and posted at any local postal office after 14 days of the customers receipt of the original order. Im really frustrated with the lack of response Ive spent a lot of money on my order and was hoping to gift it for Christmas! Free shipping across US on orders over $199! I wont shop here anymore. Powered by AfterShip. Unfortunately, we do not offer an exchange, you can simply return the item and place a new order with us.
Return policy - gobicashmere.my.site.com We use dedicated people and clever technology to safeguard our platform. They reply saying they will refund "as soon as possible". I will talk to other people about buying clothe online. If an order was purchased with loyalty points and returned exceeding our 14 days return policy, we will only issue a store credit totaling the amount of the order. Dear Tyler,Thank you for the review.Unfortunately, the item(s) that you would like to return is not qualified to be returned as they were FINAL SALE. Please contact our. Any company that makes customers wait for a manual return approval for a return within the normal return window are CROOKS. They even try to make you cancel your paypal claim (if you don't, we will not refund you) Dear Jean-franois MoureauxThank you for the review and we apologize for the inconvenience. ".Please read our return policy.With kind regardsGOBI Cashmere. Eligible online orders may be returned in the United States to our return address. For most buyers, however, you should be more than satisfied with their quality. Opted to accept offer to resend although would not be in time for Xmas. If you would like to exchange one or more products, you can do so within 14 working days by indicating in the return portal what you would like in exchange. . I have no other options now. additional item with your return, or your refund will be adjusted to deduct the retail value of the gift. If a customer wishes to return an order that included a free gift, please be sure to include the gift with your return or your refund will be adjusted to deduct the retail value of the gift.
For other information please see We recommend 12/25/22 4/4/23 Pack all the products to be returned (including gifts) together with the return form in the package and stick the return label on it. I replied that it is normal may be after one or two seasons and only in low quality garments but the quality team is not taking responsibility .I wasted 160 Euro and will never buy from them again. Gobi cashmere responded quickly, fixed it quickly and it was very good service. Get help and learn more about GOBI Cashmere FR return shipping, exchange and refund policy. In addition, each can have a varying duration date with It is stated on our return policy that all items that are being sold at or above 60% are not eligible to be returned. Dont let them ruin your Christmas. Once the returned product is inspected and accepted, the full refund will be issued in the form of the original payment method the customer has used to proceed with the purchase within 14 business days. Gobi Cashmere is the Mongolian biggest cashmere manufacturer and a pioneer in the industry Gobi was established in 1981 since been successfully operating more than 30 years. Please select the reason for the return. We ask you kindly for your understanding and patience.SincerelyGOBI Cashmere. Return portal:http://gobicashmereeu.returnscenter.com. 1 review NO Sep 19, 2022 Bought several sweaters from Gobi Bought several sweaters from Gobi cashmere on sale. The 1st order was in January 2022 and the last was in February 2023.Regarding your return, you haven't returned the gift and the gift amount was deducted from the refund.- In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gift is not reached.We've forwarded your complaint regarding your return to our logistic partner, and we are waiting for the reply.You will be contacted once we have a reply.Regarding the return label:We are unable to provide return labels for orders outside of Germany and the UK since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. 16 Best Loungewear Brands for Show-Stopping Comfort, 13 Sites like Rent the Runway (2023 Update), 15 Best Cashmere Sweaters to Stay Preppy and Warm. Rather, pilling is a consequence of strong friction and an indication of natural fibres.Cashmere is a very fine and luxurious fibre. Die Bestellnummer (z.B. We will send another email to you with further instructions as soon as we review your request. Inspired by their enduring craft, Gobi combines this ancient heritage with modern responsible initiatives to craft 100% pure Mongolian cashmere that . A truly excellent company providing the finest quality cashmere clothing backed by fast delivery. You cant ring anyone but have emailed - no reply. Companies can ask for reviews via automatic invitations. proof of postage. Gobi Cashmere offers a relatively short return period of 14 days, which starts from the date the customer receives their order. We have our returns portal, which customers can use directly.Please read our return policy to find more about our return process.We sincerely ask for your understanding.With kind regards GOBI Cashmere.
Retouren-Center - GOBI Cashmere DE Please note that orders placed using Klarna cannot be refunded onto a store credit/gift card. I bought Cashmere turtleneck from them and after two wears it starting pilling heavily - more than any woolen garment should in two wears ( no wash, no sleeping in the sweater )Which I wrote to their service team they replied back that it is a normal phenomenon. Tracking shows it stuck at sending depot from the get go so I suspect it was never actually packed. Dear JuliaThank you for your review, and we are very sorry for the inconvenience. Login in with your order number and email. Any company who won't accept returns doesn't believe in their products! ?Is this a Bona Fide company?Who are the Directors?I am now being told to ring the Deutsche Post office (whose automated replies in German naturally) and request them to redeliver my returned parcel a few streets down to company ?
Gobi Cashmere Long coats and winter coats for Men - Lyst But, in February 23, all the size were messed up (they were sizing small, now they size large) and the quality was very disappointing. I know its not major but I feel its sharp marketing.. very disappointing, Dear SiobhanThank you for the review. you're just hoping I'd forget or give up on returning, and making me waste my time. The quoted final prices will include the VAT of the destination country. Free shipping across US on orders over $199!
Gobi Cashmere Reviews | Read Customer Service Reviews of www Dear RaviThank you for the review.In general, pilling/knotting is described as a natural property of natural fibres, which is neither a strong reduction in quality nor a defect. Gobi Cashmere is a Mongolian cashmere manufacturer that has been around since 1981.
International Returns (Different bank institutions Our whole team works very hard to keep our customers happy. This information can be found in the order confirmation email. Returns are eligible if initiated and posted at any local postal office after 14 days of the customers receipt of the original order. Perfect for every season, it is both soft and lightweight. Choosing a selection results in a full page refresh. My delivery was missing an item so I emailed customer service and they responded in 24 hours. ?If no effort to resolve these questionsplease make up your own minds about the RISKS of ordering from this company. Each colorway is relatively neutral, making it perfect for all-day wear with a wide range of other colors. RELATED: What is Cashmere and Is it Sustainable? Organic Color Straight Leg Jogger With Contrast Side - Natural. Gobi Cashmere UK, Dear Mark Thank you for the review and we are sorry for the inconvenience.Unfortunately, due to the holidays, we are unable to process orders and returns from the 23rd of December 2022 to the 2nd of January 2023.
Cashmere is known to be fairly expensive, but it still comes with a decent spectrum. Eligible returns initiated after 14 days of the customers receipt of the order may be returned but not refunded; only exchanges and store credit are available. In our Gobi Cashmere reviews, well give you a detailed look at their products and whether or not theyre worth it. If you have any questions, feel free to contact us at xyz. Purchased a cropped bralette and shirt with a back slit. You will be contacted as soon as possible back, so that we can help you further.We sincerely ask for your understanding and patience. Returns are eligible up to 14 days, starting from the delivery to the customer. Items arrived quickly and perfectly packed, sizing spot on.
Gobi Cashmere Reviews | Read Customer Service Reviews of www A shipping confirmation email will be sent once the order is fulfilled and ready to be handed over to the Widest selection of New Season & Sale only at Lyst.com. AND THEY PROMISED SOCKS, BUT DID NOT PUT THEM IN THE PACKAGE :( unpleasant surprise, I wrote to the customer service almost immediately, several times BEFORE SHIPMENT, BUT and they ASKED, WHAT color OF SOCKS DO YOU WANT, AND then they did not PUT THEM IN ANYWAY. No definite time & its already 10 March. Since the 7th Dec, Ive contacted Gobi multiple times via email, their website and Instagram but have only ever received one response saying my enquiry has been passed on to another team. If you would like to exchange one or more products, you can do so within 14 working days by indicating in the return portal what you would like in exchange. Products must be undamaged. Inside the box, each sweater was packed in a zip up polythene storage bag. Timely delivery and superb quality made the recipient very happy. Buy 1, Get 1 Free on Select Sweaters & Cardigans. Thus, only the final receiver or user of the gift card is applicable for a free gift. Limited Time Offer - Luxury Gift Box with All Orders. 27, Halle 4. If you wish to return your product(s), please visit our return portal(link below); Select which product(s) you want to return. To receive a gift/additional BOGO (Buy 1, Get 1 Free) and bundle item, the customer should add it to the basket with the selected item, otherwise, the gift/additional BOGO and bundle item will not be shipped together. Only during the holiday season, Gobi Cashmere's return policy will be extended from 14 days to 21 days from the day of product delivery. It is January 17th and I havent heard from them since that email. The fits and size guides of GOBI Cashmere products vary depending on the product. If a customer wishes to return an order that included a free gift, please be sure to include the gift with your return or your refund will be adjusted to deduct the retail value of the gift. 6% 36% : Most relevant CM Cynthia Meyers 1 review US 12 hours ago Verified The two sweaters I ordered arrived The two sweaters I ordered arrived quickly, looked (color, texture) just as I expected, and the cashmere quality is far better than usual! When I buy a skirt, I dont assume it will rip when I wear it. Therefore, it should be worn and cared for with extra care.We, therefore, recommend that you remove the lint with a cashmere comb.Please see our cashmere care instruction.With kind regardsGOBI Cashmere. Shipping and Return Policy Order Processing All our orders are fulfilled and shipped within 2 working days from the warehouse of our 3PL partner, Alt FineCom Finishing-eCommerce-Logistics GmbH, in Germany and handed over to our logistics partners. Please note: the removal of tags will be taken as evidence of a product's use by you; the product cannot be returned in these circumstances and not accepted returns will . The free gift will be dispatched with the relevant items from your qualifying order. Retouren-Center - GOBI Cashmere DE Retouren-Center Finden Sie Ihre Bestellung * Das Retourenportal kann nur fr Bestellungen innerhalb der Deutschland genutzt werden. Free Shipping & Returns available. Any company who wont accept returns doesnt believe in their products! An excellent cashmere quality for an affordable price. and will be credited to the customers account within 3-5 business days. Widest selection of New Season & Sale only at Lyst.com. Sign up for our newsletter to get early access to new arrivals, sales, events and more. Returns Center - Gobi Cashmere UK Returns Center Find Your Order You will find the order number (e.g. Offering a standout flair and unique design, this is a unisex cardigan that comes with a 4-ply construction. The return fee will be deducted from the amount of your refund.
Return Policy - site may vary). Last Updated: August 31, 2022 Many people love to have a bit of cashmere in their closet. 2023 Trustpilot, Inc. All rights reserved. This also allows them to focus on ethical manufacturing practices, sustainability, and quality since theyre headquartered there as well. the item/additional bundle item which was not on the final placed order. Shipping costs for exchanged items must be paid by the customer. The order came on time and the package was reasonable and good. GOBI-00000) in your order confirmation email. Buy 1, Get 1 Free on Select Sweaters & Cardigans. It goes against our guidelines to offer incentives for reviews. In the event of any dispute, the decision of Gobi Cashmere is final. They pretend to do something but they simply lie about it and invent excuses to refund you late and/or partially. Returning an order that included a gift/ bundled additional item? customs and duty taxes. All online returns are subject to a return fee of USD $12. Youll find a wide range of reviews on the brand, but a majority of them are fairly positive. Choosing a selection results in a full page refresh. why? A fine supplier, and my wife has now ordered a pink crew neck, which is en route to us. We are working closely on your case, and you'll be contacted back as soon as possible.We ask you kindly for your understanding and patience.SincerelyGOBI Cashmere. {' '}. Some people have mentioned complications with initiating a return, but the company does offer a simple return portal on its website. One aspect that may not be as efficient is their return process, as a handful of customers have had issues with this particular area. carriers.
Women's Cashmere Hooded Midi Dress Black - Gobi Cashmere Please refer to the description and size chart of each product. Items purchased during the holidays are subject to a different return timeline; see Holiday Returns below. Not accepted returns will be sent back to the customer and the customer will cover the delivery cost. Our deliveries are carried through by our logistics partner, Order tracking number & e-mail will be provided once the order departs Gobis fulfillment center, Deliveries within Germany: 1-3 working days, Deliveries within European countries: 3-14 days, In rare cases, due to the German customs laws international orders that are above 1,000 may be delivered in multiple packages at different times, The payment amount will reflect the price stated at the time of purchase on our website, The prices quoted are final prices, that is, they include the respectively valid German statutory VAT, Order delivery process will start once payment has been fully accepted. Was hesitant about placing an order with this company but liked what I saw and decided ''what the hell'' I will go for it.
Not accepted returns will be sent back to the customer and the delivery cost will be. If the return is not approved, the products will be returned to the customer. Thank you. Please note that this instruction is only for Germany and DPD parcel shops in all other countries are operating normally. Shipping cost in is 9,00 within other European countries if your order amount is less than 150,00. Print out the Label and place it on the shipping box (please make sure to remove any other labels and
Doesnt recognise the order number. If the goods are returned worn or used (does not apply to trying on), a refund is not possible. GOBI Corporation is a Mongolian cashmere manufacturer co-headquartered in Ulaanbaatar, Mongolia. These are the terms and conditions that govern those promotions: The free gift cannot be substituted for any other item, cash or credit. If you would like to exchange one or more products, you can do so within 14 days by indicating on the return form what you would like in exchange.
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