By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Pros: Atera is an easy to manage and install. Monitor system activity and receive alerts about: Define alert thresholds based on the categories of performance you need, like memory usage, CPU load, hardware (e.g. Just head to Admin, and toggle on Automated ticket creation for the specific customers you want auto-generated tickets for. One would think that to get a feel first-hand of the strengths and weaknesses of your software, you would use it internally. Suggestion to Atera's technical support team: use your own ticketing software rather than Zendesk. section.section-cta .section-cta__p.section-cta__p { Email, phone, Slack, stopping them by the coffee machine during break it doesnt make sense. Using ticket automation rules and quick replies is a great way to keep your customers in the loop, set expectations, and keep them updated throughout the issue resolution. Upgrade, {{NotificationManager.stripMessageNotReadedCount <= 9 ? font-size: 4rem; It is easy to use and intuitive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. These cookies will be stored in your browser only with your consent. width: calc(100% + 48px); You can set a hierarchy for what order rules will be implemented in, so that one rule can supersede another. My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. Cookie Notice Atera has a list of remote management features I use daily, which save me a bunch of time and numerous onsite visits. You seem to have CSS turned off. -The customer support is really responsive and fast. width: calc(100% + 48px); All rights reserved. Utilize Ateras Linux RMM agent to gain complete visibility and control over your Linux environments seamlessly! Treat this as your cheat sheet to the main event, although you can always watch the whole webinar right here. Use reporting to increase customer retention by proactively providing your customers with valuable insights.
Atera Customer Satisfaction Surveys, One-Click CSAT, CES, and NPS Email for your business. I think that the fields in our customer service panel should be more flexible and removing existing original fields should be allowed. New comments cannot be posted and votes cannot be cast. And it was awesome! You can watch the full webinar here, or keep on reading for the highlights! The network issue related to Cloudflare has been resolved. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Send email notifications to multiple technicians on ticket creation. Atera offers support via 24/7 live support and online. Get a complete overarching view of all device activity. transform: none; Set the time period granularly, and get a summary of all the ratings youve been given from your tickets, and you can even schedule this report to be sent to technicians directly at a regular cadence. Cons: Atera is a bit expensive when we think of installation fee, but its operations are top notch. Pros: I use this app daily. Overall: Overall I have been very happy with the platform in general compared to other platforms that i have worked with. } Cons: None to really speak of. font-size: 2rem; Rule Name Description Event: This is the system event that will trigger the rule - select Ticket Contact Responded from the dropdown list 4. Our teams are actively working to resolve this issue as soon as possible. .section-cta__title.section__title { We can't wait to see you engage here and make the most of the Atera platform. Because of lightweight, it makes it easy to move around. You can even set auto-healing scripts to run in response to triggered alerts like rebooting the computer when the CPU usage threshold is reached, etc.
Atera Pricing, Alternatives & More 2023 One of the key metrics for customer-facing businesses is customer satisfaction. In our example we are going to forward Atera ticket via email to the SIGNL4 email address. This will then send all tickets and raised alerts to the SIGNL4 team. Pricing for Atera starts at $99/month/technician. By clicking submit, I acknowledge receipt of Atera Privacy policy. May 24, 04:34 EDT.
Pros and Cons of Atera 2023 Overall is a win. Theres no doubt that using a ticketing system improves your ability to help users, as you cant be a 5* technician when youre searching for specific details from a long-forgotten, archived WhatsApp convo. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. NotificationManager.stripMessageNotReadedCount : '9+'}}, ({{NotificationManager.stripMessageNotReadedCount}} {{'unread' | translate}}), {{navRefresh_count <= 9 ? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. pagePath: window.location.pathname For more information, please see our .section__container.section-cta__container { left: -36px;
the e-mail addresses are distribution list including our ticket e-mail address support@itservices.com > so we receive notification and can manage for our client who don't understand te. Ideal for internal IT departments or managed service providers (MSPs). .section__container.section-cta__container { Pros: All in one solution. @media (min-width: 768px) { and our @media (min-width: 440px) { 'Add' : 'Edit' | translate}}, {{hiddenChat.speakWith ?
Atera vs Central That's exactly the issue, and when you reply to a ticket via email the system creates a new ticket. 1.
r/atera - Ticket status can now be changed from Waiting for customer One example would be that if a customer opens a ticket outside of business hours, they receive an auto-response that lets them know its been received and when they should expect a response. You can also create tickets by email, API, and through the Customer Portal by the end user, and generate a ticket from a chat window for end-user Windows devices.
Integrations - Simplesat left: 0; Q: What other applications or services does Atera integrate with?
New Ticket SMS Text Notifications - Atera Support Infusionsoft max-width: none; hard disk usage, temperature, etc. Use the Atera portal, set up tickets to open automatically on receipt of an email from the customer, give your users access to the Customer Portal, create tickets directly from the Helpdesk agent, via chat, and also auto-generate via an alert, (either manually or automatically depending on your settings) a great example of RMM & PSA in one. The licensing base on technician is a huge financial gain for us. A high level of service: A ticketing system makes it easy for customers to approach you, and helps you to approach and manage their correspondence and their tickets in return. line-height: 1.875rem; Pros: Very intuitive, easy to navigate, easy to manipulate, low learning curve, constant betterments, constant updates, development listens to community, great company, powerful tools, fantastic pricing model with unlimited agents, easy for small MSPs to get started but powerful enough for bigger firms. Had no cons till now. 'Start counter' : 'Stop counter' | translate}}, {{activeTicket.isStopped ? } @media (min-width: 440px) {
Notify technician on ticket response - Atera Support I glad we switch to Atera. It is getting better so its hard to actually have a complaint. width: calc(100% + 72px); and our A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. We also use third-party cookies that help us analyze and understand how you use this website. Review Atera on Trustpilot! Overall: We switched from Kaseya and saved over 30,000 dollars in the first year! We can't wait to see you engage here and make the most of the Atera platform. Overall: Overall, Tera is great RMM software that is very easy to set up and install. Pros: - Simple and easy installation Introducing the Atera mobile app! Setting up contracts is a breeze. margin-right: auto; if(window.dataLayer) { 533 verified user reviews and ratings of features, pros, cons, pricing, support and more. This has allowed my startup to compete in the market with an advantage. Read more Atera, the G.O.A.T. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. But thats not all! Reliable for patch management with a wide view of monitoring. Still, you have not provided your own customers with this feature on the ticketing application you are selling. Q: What languages does Atera support in their product? Don't forget to upvote and comment on posts you love. Until next time!Enjoying Atera? font-size: 1.5rem; We had a ticket come in last night and no notification was generated. - Atera has some useful features like Invoicing, billing, automation and ticketing system. https://www.reddit.com/r/atera/comments/mrx2m1/howto_or_improvement_request_auto_followupclose/. Atera notification functions are commendable. I would really recommend this because it's price is very competitive for the features it offers! ago VP of Product Hey, Tal, Atera's CPO here We are seriously considering a public roadmap. Works great with PDQdeploy. position: relative; We would like to show you a description here but the site won't allow us. Overall: Great assist experience. section.section-cta .section-cta__p.section-cta__p { I recommend this product. Like previous systems I've tried, patch management hasn't given me any issues. Your RMM will notify you with an alert that there is a problem, and then through the integrated PSA, you can track and resolve the problem for the end user. Cons: FIPS compliance breaks the Monitoring Agent. section.section-cta {
Solved: Why don't I get a notification when I @ mention my Overall: So far, I've had a fantastic experience with Atera. } Install only one software Ateras Mac RMM agent to unlock the next level with complete visibility and control over the Mac environment. Cons: Network Discovery feature is a paid add-on and requires a lot of preparation on customers network. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Recap of Our Ticketing Webinar - Rule Your Helpdesk This website uses cookies to improve your experience while you navigate through the website. Archived post. Privacy Policy. Patch management has not caused any problems like other platforms i have used. This contact will notify your SIGNL4 team.
how atera work, they assign us an e-mail address to send for ticket creation: Automail5566778890#ticketing.atera.com > so we change our e-mail support@itservices.com to distribution list who forward to Automail5566778890#ticketing.atera.com, when customer send us e-mail directly to support@itservices.com, the ticket is create fine, when provider generate notification to customer distribution list which include member support@itservices.com , we don't receive nothing, example: e-mail direct to support@itservices.com work fine.
Atera - RMM software | PSA & Remote Access for MSPs Mobile app: View and manage tickets and time entries on the go, and get notifications about ticket updates, too. .section-cta__title.section__title { width: 478px; Welcome to Atera's community! Price is good. Constant upgrades and updates. . Powerful reporting and analytics at your fingertips. Automation: A centralized place for all tickets and communications ensures that nothing gets missed and that you can prioritize effectively, often using automation. Cons: UI could use a compact table display of the customer list. A ticketing system helps you to grow while keeping everything in one place so that you can seamlessly bring in more employees and customers, and keep everything organized at all times. .section__container.section-cta__container { Report. Overall: Compared to other platforms I've used, I've generally been really pleased with the platform. Atera does precisely what we need it to do and it does it well! We're happy to have you as part of the larger conversation about Atera and the IT ecosystem. } Software distribution . Set automatic responses or quick replies so that you can acknowledge every ticket that comes in in a timely manner, save time on your end by using email templates, auto-assignments and notifications by email, SMS, or mobile app. Some technicians like to start their day by looking at their unread tickets, and you can toggle this on by using the activity status button and then simply saving it as a morning View. If it's not an internal reply, you can put the tech in the to or cc field and they will be notified. Overall: It's a nice solution. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tried NinjaOne, alternate solutions, best one yes since it is so flexible on pricing and features. Get the app at https://www.signl4.com Prerequisites A SIGNL4 ( https://www.signl4.com) account An Atera ( https://www.atera.com/) account After years of patience, we finally can change the ticket status from "Waiting for customer" to "Waiting for technician", directly from the tickets view. } Mobile app is progressively improving with more features. Cons: Web interface sometimes is slow. Reddit, Inc. 2023.
email notification for a new ticket : r/atera - Reddit Also, Atera increases the level of security for all the infrastructures a company has. Atera works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, and Government. New comments cannot be posted and votes cannot be cast. Try Atera for free! .section-cta__title.section__title { Some feature that we needed that is/are not available. We have seen the rules where you can send an email to technicians that are assigned but would like the email to be sent to all technicians without having to assign someone to the ticket. Our latest webinar was a deep dive into Ateras ticketing system, and how it can take your business to the next level. According to a Microsoft survey, 75% of customers expect their technicians to be able to look into previous interactions and purchases to support interactions. Reddit, Inc. 2023. Setting Up New Ticket SMS Text Notifications Android phone Get an e-mail to SMS app. SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Our main concern is that things may change due to changing market conditions, needs, availability of developers, etc. - The chat support of Atera is helpful and quite easy to reach out to. Pros: Easy, quickly. However, we are still experiencing problems with our EU gateway, which may impact performance for European customers. Aterais a hybrid IT monitoring system for servers, applications, websites and networks. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. }
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