2023 Trustpilot A/S. I've received an email about the takeover and tried shopping but honestly it's a hassle just to look. We are sorry to hear of this issue. Surfdome customer service and returns Blackleaf customer service and returns DirtBikeBitz customer service and returns Simply Scuba customer service and returns Webtogs customer service and returns Our fashion and eyewear stores Country Attire customer service and returns Our equestrian stores Derby House customer service and returns Hi R Jones,Thank you for your review. Each time a different customer service person who asks the same and no one gets by the stage of the problem and giving a solution. This would be no problem if I was able to return it. We are sorry to hear of this issue. Questions frquemment poses. Hi Simon,Thank you for your review. I have requested a colleague to reach out to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. Surfdome Customer Service. However, I am unable to return the suit since it is past the 30-day deadline (which is from purchase not from when the product ships like I mistakenly thought) and cannot return and get my $300 back (it came out to after shipping). (Optional) Attach a photo with your reply. They did ship the item fast, but better hope they decide to send you the right product and don't expect a return because their customer service is virtually nonexistent. - got feedback by customer service (Miguel) on 09.02 regarding my mail from 23.01 telling me The issue has now been fixed so you can now use Rebound to generate your returns label" > but it wasn't fixed I received a faulty product four months ago, it took me three months of correspondence to get an approval from a warranty team to send it back. Not helpful. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot, Inc. All rights reserved. Alex - Customer Experience, Surfdome. Update- I've been back and forth with Arif from Surfdome. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I purchased some shoes and within a week found out that they have been bought by another company who refuse to honour any returns. We have requested a colleague to get in touch to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. 2023 Trustpilot, Inc. All rights reserved. Reviewers complaining about Surfdome most frequently mention customer service problems. Customer Service & Returns | Internet Fusion Group Surfdome is no more. Not sure why Brand Alley would buy out an online surf retailer, stop selling everything surf related and try and sell Surfdome customers brands that they are not interested in. Share your own Surfdome review: Surfdome Review: Surfdome Pros & Cons 20 reviews GB 4 days ago Verified Surfdome are usually excellent. Consumers say: when can i get my refund?. Finally, your vacation has arrived. 3. It started going downhill a few years ago but now it's absolutely awful. variety is fun to be checked out. Information provided by various external sources. I was redirected to Brand Alley and told Id have to go through my card company to make a claim. I cannot find it on the website. What has happened to Surfdome? Leave this blank if you'd like to publish your review anonymously. Ordered 3 items and it took over a week for the parcel to arrive. " Posted 4 months ago Jan S. " Order placed but still not received. A colleague will reach out to offer assistance.Alex - Customer Experience, Surfdome. Find out how we combat fake reviews. Dreadful experience, shame on this company. Prom season is here, and you deserve to look and feel amazing for your big party! Our customer service team is here from 8am to 8pm GMT Mon - Thurs, 8am to 6pm GMT on Fri and 9am to 5pm GMT Sat- Sun and you can call us on our international number +44 208 795 1218. Bought a northface jumper, wrong size sent, no returns labels inside. You can also contact through their social media pages. I spent over half hour on hold yesterday before having to get on with work and am now 20 minutes on hold so far today. I'd be extremely cautious purchasing a higher priced item here unless you have the money to blow. However I had to return several items from my most recent purchase & now, more than three weeks since I sent the returns, there is still no sign of my refund. How is that even possible? Moreover, they are also proud sponsors of 2-minute Beach Clean and The Plastic Project who are raising awareness for their specific environmental causes. Help future customers by talking about customer service, price, delivery, returns & refunds. I am still owed a refund, after months of waiting. Surfdome offers over 300 brands with a wide selection of streetwear, footwear, clothing , and accessories as well as winter sports equipment at competitive prices. Beware as buyer. I'm out 70+ because you can't be bothered. One of the platforms you could patronize when you want to get gear and equipment for surfing is Surfdome. I have raised two tickets as I am trying to returns several items and have not received a response to date. I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. I have requested a colleague to reach out to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. When calling customer service I was on for 93 minutes and still didn't get through.So short sighted because if their delivery was better this review wouldn't get posted, plus they wouldn't have all the items returned to them because they didn't get here in time. Jumper is also not a genuine Northface. Hi Cara,Thank you for your review. I now wait for an answer. What has happened to surfdome? However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. Surfdome US Customer Service. Hi Neil,Thank you for your review. The whole thing has been thoroughly frustrating. We are sorry to hear of the issue with your return. Worst experience, pad for order sent half of it got an email saying they had been taking over and how exciting it was, but they would not be fufilling any outstanding orders! Needless to say will never purchase from the new company that own it!! We are sorry to hear of the delay with your return. Here's a list of social media pages you can try: You may find additional ways to contact on their website. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Find out how we combat fake reviews. I have requested a colleague to get in touch to offer assistance.Alex - Customer Experience, Surfdome. Hi Lisa,Thank you for your review. Customer Service; Strategic Planning; see less Marc Diprose Email Address Found 1 email address listing: @surfdome.com Marc Diprose Phone Number . Reviews of their courier service are a litany of complaints about orders never arriving. Verification can help ensure real people write reviews about real companies. Had one email to say somebody called miguel internet fusion would be in touch. I ordered Billabong Salty Dayz 4:3 wetsuit, which is great! A colleague has been instructed to get in touch to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. Are you someone hat suffers from the so called yo-yo effect? Would you like to add a photos or videos? But our order (branded, expensive surfskateboard) was fulfilled impeccably. So sad. Only a couple days late, understandable as we are in the middle of a pandemic, tracking was a little bit off but that may be the courriers fault. You are being re-directed to a so called Dutch store. Do you agree with Surfdome.com's 4-star rating? Disgusting delivery service, I could not assess the quality of the clothes, because I have not received my parcel since February 2022. Customer service writes that unfortunately, it is impossible to solve my problem. to making use of our urban playgrounds. I need surfdome to confirm order number as e mails have been wiped.There is no option for live chat as advertised and the e mail contact is a ridiculous q&a system that doesnt get answered. So it's the perfect store for us. This reflects badly on Brand Alley too. Well packed, no plasticgreat value, too. One company that wishes Halloween Costumes is online selling dresses as well as costumes for adults, kids, couples, and groups. MC-Iowa" 1. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. I have enquired severaltimes and am met with an auto response. Thank you. Hi Aisling,Thank you for your review. For any inquiries contact their support team on 1800037420 or email them on their website. Misleading! I'm appalled by their lack of response. We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more.We are aware that Surfdome currently has a global reach, and this is also our aim. Surfdome ranks 19th among Surfing sites. Promotions & Offers Discount codes. i placed an order in good time and in good faith for 2 pairs of ugg slippers. Hi Niamh,Thank you for your review. No mention of potentially liquidation and continued to trade. The swimsuit is OK but doesn't suit me, and cost over 100 so I am hoping there is some way to return it. Real shame to see such a prominent surf retailer disappear. - due to no response I wrote another mail on 29.01 The order was delivered in just few days. the # is supposed to be chase?? A typical day for me at Surfdome would to start by reviewing current workloads and to then organise the team and allocate set tasks to manage workloads, which would be primarily incoming calls & emails. Returned my order 8289092 before Christmas via Hermes with the label provided by Surfdome but still no acknowledgement of my return and no refund. Verification can help ensure real people write reviews about real companies. For years it was my go to shop. This means that returns can no longer be processed, and they are unable to action refunds. As yet no refund and after multiple emails now told company in administration and will have to claim back via my credit card. Products of Surfdome include footwear, clothing and accessories, and equipment for men, women, and children who want to surf, ski, skate or engage in other outdoor activities. Disgusting robbers and they shouldnt be allowed to trade. We also ensure all reviews are published without moderation. The Ultimate Guide to Online Shopping: How to Find the Bes.. Finding the Best Children's Clothing Brands for Online Sho.. - creation of returning label in their system didn't work (bug on page?!) Terrible. We made an overview and subdivided them into categories so you can easily find a company that offers what you are look We made an overview of all the telecom providers available. I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Brand Alley has taken over Surfdome and there are no means of returning. Surfdome | Indeed.com Find out how we combat fake reviews. Surfdome is no more. Country Attire Ltd. (www.countryattire.com). We also ensure all reviews are published without moderation. It has been 4 weeks now and still no refund. A colleague will reach out to offer assistance.Miguel - Customer Experience, Surfdome. Would still avoid BrandAlley and Surfdrome and not recommend. I asked for a return + refund and no response. HORRIBLE company! Can I contact Surfdome through Facebook, Twitter or Instagram? What a joke. Dreadful customer service. Weve got your weekday commutes and weekend escapes covered, whilst doing our best to protect our favourite places, so get out there! I was refunded with in a week. Excuse me? I followed instructions sent with refund information to get in contact. Fast delivery and super good customer service as I forgot to apply discount code during check out, I cancelled the order and refund had been received on the same day. Christopher gave me an excellent service and was able to resolve my problem without any quibbles. Hi,Thank you for your review. With over 300 of the world's best Surf, Snow and Skate brands. . Harrow, England, United Kingdom View. Returned item was not refunded three weeks after return. I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Additionally, additional information can be found on customer service page. It has been saying my order is dispatched for days. It was created in 2005 and now they claim to have more than 33,000 customers and in 2016, they delivered more than 1,200,000 parcels worldwide. - due to no response I wrote a third mail on 07.02 with an explicit request for the label and not again some link I had ordered two shirts for Xmas, 4 weeks in advance. Hi,Thank you for your review. What I received in the mail was a larger and different model that was not compatible. In this category, you can find all insurence companies and policies in America. Now I am unable to receive my order and I'm left having to chase my bank for a refund. It goes against our guidelines to offer incentives for reviews. Surfdome was established to meet the surfing needs of fun-loving people who want to surf with the right gear. along with that, beachwears, water sports wear and lot of garments you find here are totally awesome.