They were promptly shipped, but then FedEx placed a customs hold on them. Would you like to add a photos or videos? 2023 Trustpilot A/S. Our ranges are selected based on the drive to enhance a cyclists performance in as many ways as we can from nutrition and training aids, aero bars to framesets, and wheels to workshop. They don't read or understand what has been said before. Date of experience: May 20, 2023 Useful PB Patrick Burke UK based seller So with all this pandemic, I decided to upgrade my existing bike instead but I'm in need of new parts. Companies can ask for reviews via automatic invitations. Prices have been great, much better than my local store and that's after delivery. probikekit.ca Reviews | Read Customer Service Reviews of probikekit.ca Avoid this company unless you are prepared to spend hours sorting out what should have been a simple order. Hello,Thank you for leaving your review!It is always a pleasure to receive this feedback from our loyal Customers.Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care and have a lovely day.Kind Regards,Claire, Was very easy. Waited for a 15% off offer just to cut down the shipping cost. Hello Minamikawa, Thank you for taking the time to leave your review. I've never had any issues and buy with confidence. We have built on the solid foundations of our business where our passion for road cycling matches our relentless commitment to provide customers with a first-class service for the best road, mountain bike and cyclo-cross cycling kit available at the most affordable prices. Claim your listing for free to respond to reviews, update your profile and manage your listing. When going out to cycle, it is important to have the right gear on to give you comfort as you ride and protect you in case of an injury. Two of the items were urgent, and I would never have ordered from Probikekit if I had thought there would be such long delays in shipping.If I could have reached someone to communicate with, I might not have cancelled the order. Do you think that losing weight can only be done by hard work (and running!) 2 Stans Liquid containers were left open, filling the box with liquid - staining all clothes. Kind regards,Matt, Only received half of my order and havent been able to get ahold of anyone at their company to resolve the problem very unhappy! What measures are Pro Bike Kit taking to protect customers from COVID-19? Help Center | ProBikeKit.com Pro Bike Kit Reviews | Read Customer Service Reviews of www.probikekit.com That's my weekend ruined as my bike has 2 wheels and needs 2 tyres. I was looking for SANTINI hi end jersey. I have been contacting them via social media but now they are no longer responding. I hadn't heard anything for a while and had allowed extra time for the process to work but in the end, I had to get back in contact with PBK providing proof of postage etc for them to investigate. Have you purchased or tried any products of ProBikeKit before? Try to contact customer service and they say '48 hour response', so I ordered assuming they can honor the free shipping via credit back to my credit card. probikekit.ca Review - Scam Detector They dont respond to inquiries about non-delivery. The reason I gave 3 stars is that I could not claim the 10% discount code that was offered to me in a separate email by Probikekit. This of the administration of salary, book Might it be said that you are one to utilize applications for everything? Save: NZ$172.00. RRP NZ$282.49. Here are 8 tips for writing great reviews. You have to meet many requirements and the interest can be pretty high. Find out how we combat fake reviews. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. The Ultimate Guide to Online Shopping: How to Find the Bes.. Finding the Best Children's Clothing Brands for Online Sho.. Please leave your ProBikeKit.comreview, feedback, or comments below. False advertising and bad customer service Ordered a $150 pair of pedals because their deal clearly stated "free shipping on orders over 125" - no small print, limited to that day and the order was definitely on the same day. They make mistakes, they LIE and MISLEAD the consumer, take your money then tell you too bad. Received a bill for $104.00 in brokerage fees from Fedex 2 weeks after delivery. ProBikeKit Write review Go to the site Ordering Service Pricing Delivery 33% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! It allows me to keep up to date with equipment prices and availability. "THEY ARE A SCAM!! Returned the item and paid $208 in shipping. They deliver the bike acessories on time. It is an art and a skill to others. I still haven't received any money back. Try calling them up!! Reddit and its partners use cookies and similar technologies to provide you with a better experience. our website and follow the prompts. I sent several emails requesting them to stop the order, because I'd already placed the same order with another company \"Bikinn\" who offers same two day service and processed my order in hours and shipped as stated. The most recent email, received on September 10, 2021, informed me that they expected to ship my item on 04/10/2021.Right, they named a date in the past, last April. We'll reorder.Two weeks pass. No where along the order did it indicate the cost of delivery. ProBikeKit ranks 18th among Cycling sites. Find companies you have experience with and write reviews about them! You can be sure that I will never use your services again, and I will tell everyone I know to avoid your company like the plague.If the item is discontinued, kindly do the refund. Reviews by clients who already had experience with one or more energy suppliers. This is my first time using a Campagnola product. ProBikeKit is a well-known bicycle component brand which competes against other bicycle component brands like Canadian Tire, Thule and Bike Exchange AU. Looking for some high end disc carbon clinchers for a while. FedEx did a great job and have provided proof of receipt for both items. What a scam. Write: again, no explanation was offered as to what went wrong, just an offer to refund my 2nd purchase, given the customary loss forms. Great selection of products i can't easily get in canada. I received 3 different codes in the last week and none worked. On top of that, I paid extra for expedited 2 day shipping, which I've been notified will be delivered well outside of the window I paid for. They do not care about the customer at all. Reviews of all online stores in the US. Sorry, we are still investigating and tryingwe'll get you an answer.I cancel and ask why are these still showing on your website when you cannot fulfill the orders and are not sure if and when you will carry them? Your incompetence is staggering, and I can't believe you have the nerve to charge customers for items you don't even bother sending.I demand that you rectify this situation immediately. Payment options accepted include Visa, MasterCard, PayPal, Maestro, American Express, Diners Club, DISCOVER, Afterpay, and Alipay to name a few. 1 review IE 4 days ago Incompetent Support I bought a bike which was to be delivered on May 8th As of today May 23rd there is no sign of it. . There's no excuse, just poor business practice. I ordered a set of GRX RX 870 wheels from Pro Bike Kit on march 22, 2023. order showed dispatched on march 23rd, however when they hadn't arrived by april 22nd, i logged into my account and checked tracking. 4.0 Stars 2 Reviews 4.0 2. Just make sure you look into the size chart and take your measurements because I've noticed compared to Canadian sizing it's 1 size bigger. Unfortunately, they delivered a different stand that was worth less half of the one originally purchased. Overview. On this page, you will find all information about ProBikeKit, and you can also read honest reviews and experiences from customers who have ordered from ProBikeKit before. With success stories, experiences, opinions and complaints written by clients that went before you. We are able to secure the hottest new products at unbeatable prices, ahead of the competition and we have outgrown that barn 10 times over. ProBikeKit offers a range of products in six major categories: Components (Chains, brake calipers, gear shifters, chainrings, pedals, frames, forks, handlebars, headsets & spacers, etc. orders are handled professionally and packaging is excellent. It is the reason PBK's feedback is all over the map and the reputation is low. 2023 Trustpilot A/S. 2 bottles of Stans are empty, and stained clothing, headline taillight kit package soaked in latex, so I can not give this as a gift. No problems here. Not cool. 2023 Trustpilot, Inc. All rights reserved. Ordered two bike cases. Feel free to write to us at the office address above, but please note that this is not the address to return items The price here is nominal, not much expensive not much cheap either. What?! There are currently no items in your cart. I shop here quite often reliable and fair price. But when writing to customers in America, it would be far better to say 4 October 2021 rather than 4/10/2021, which caused confusion.]. Just click on 'My Account' on the top right of Great prices and brands. DO NOT BUY ANYTHING FROM THESE scammers! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Kind regards, Jane, I ordered 2 tyres I got charged for 2 tyres I receive 1 Tyre. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will order again from them. Bike Components. We need your email address to verify that your review is genuine. I ordered two wheelsets and jacket. if I knew, I could choose whether to make the purchase, to cancel, or maybe add another one. Voice your opinion today and hear what 170 customers have already said. We made an overview and subdivided them into categories so you can easily find a company that offers what you are look We made an overview of all the telecom providers available. Sometimes, I am able to find an excellent product at a great price. ", "Horrible customer service. They close messages threads as completed when they are not. I have tried email with no success. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Comments on our service, and even new The company offers a wide collection of cycling gear, from clothing to accessories, to nutrition and technology. I had never used this company before now. View ratings trends. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care, and have a lovely day.Kind Regards,Kayleigh. Read some scary reviews here, and on some cycling discussion groups, and panicked, thinking I'd been scammed. Hello Maureen,Thank you for leaving your review.I am sorry to hear you have had an issue with a discount code. All reviews submitted become the licensed property of www.probikekit.co.uk as written in our terms and conditions. a. LA9 7DE. Finding the Perfect Mattress Online: A Review of Mattress .. I have been left with no choice but to do a credit card chargeback. They sent me the wrong item, and are not willing to pay for insured shipping for the return. Components. I CAN'T STRESS ENOUGH, DO NOT PURCHASE FROM THIS COMPANY, Hello Sean,Thank you for taking the time to leave your review.I am truly sorry to hear about this issue. service team. Get to know the best shop place your (online) order. Legit yes, doesn't ship out of Canada. I don't worry even if I order pricey, high end bike parts. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. (I was not aware the wheels would be shipped from GB to the USA). ProBikeKit was established in the early 1990s by a team of committed and passionate road cyclists and has since then grown into a global brand. However, the abundance of negative feedback indicates low quality. The Scam Detector's algorithm finds www.probikekit.ca having a medium authoritative score of 65.10.This means that the business is Legitimate. The price! Then told out of stock. To make what you are looking for easily accessible, we have divided them into categories. The ProBikeKit's webshop has been active on the internet for quite some time . Hello Jeff,Thank you for leaving your review.I am sorry to hear that you have had an issue with your discount codesI have sent you a message to your online account with a further update on this.Regards,Jane, Fast and easy website to navigate and order from. Replies to negative reviews in < 24 hours, Meridian House, Gadbrook Park, Gadbrook Way. ". discount codes rarely work on items in cart anymore? I am sorry that your order could not be cancelled, I have investigated your issue and sent a message to your account, please see this when possible. Then, after weeks of assurances the problem would be resolved, FedEx returned the shipment to GB! However, just be wary of the customs fee DHL charges (which hits after you've already ordered). Dylan Cartwright. Contact Us Email: If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. i was refunded my payment, and told to order again if i still wanted the wheels, which i did on april 26th. ProBikeKit ranks 53rd among Cycling sites. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. probikekit.com Review - Scam Detector. contact via our email address: partnerships@probikekit.com. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ordered a seatpost over a month ago. Here are 8 tips for writing great reviews. For any security related bugs or issues that you may find with our site, please email SecurityBugs@probikekit.com, 2023 The Hut.com Limited, a company registered in England and Wales (company number 05016010) whose registered address is Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ), WAREHOUSE CLEARANCE - UP TO 60% OFF - SHOP NOW. I received the returns label which was printed for their Poland warehouse. I placed an order and paid extra 16.23 for two day shipping. You can immediately place your order, pay for it and have it delivered to your home. I had ordered a second set shortly after the first. Nope - just excuses that they can't give money back. Probikekit Review : r/cycling - Reddit They sent me a new crankset with one crank and now they want me to take a full day off work so that I will be available for a courier to pick it up at my house to send back instead of just sending me what parts are missing. to. 7RA. For any inquiries, please contact their support team via email through their website. Received a message that they shipped with an expected delivery date. Thanks to Emilaila below who suggested posting a negative review on TrustPilot, that seemed to be what worked. and Probikekit was always by my side where I can just get any gears or acessories or stuff for my bike. or do you prefer suppl An overview of all companies that deal with wealth management. I will buy local next time. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. I recently ordered two bike parts, but to my shock and dismay, I only received one.It is utterly unacceptable that you can't even fulfill a simple order correctly.