Clearly this company does not stand behind their words. We will send you an email once your order has been shipped. 1. the shopping cart. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. They will not accept returns and will not refund any money. Hebeos Phone, Email, Address, Customer Service Contacts | ComplaintsBoard +. 2. 2. - However, for certain dresses, we can add To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Address: Haiguang Building, No.33 Shuixian Road, Siming District, Xiamen (not return address). The white/ black/ ivory lace will remain the same if you choose other colors for the dress (this also apply to the dress which the top part and the bottom part are in different colors). To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. However, camera resolution and computer monitors - Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price. Hebeos boasts both unique aesthetic taste and professional manufacture and So what you see is an actual designer dress and someone rips off the design and tries to remake it. HONEST HEBEOS DRESS REVIEW: IS IT LEGIT? And we also provide an easy-to-use search tool, which is located at the top of the page. We will reply as soon as we have the result, please be patient. And you will get a $20 Rewards via Paypal within 1-7 working days. - $89.00, Sale Price: 2. $50.00, Sale Price: Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. I was told that they did not see a big problem with the dress. Their return policy says within 7 days but never clearly states a full refund or not. Hello I am trying to track my order and it states I have not ordered anything from you. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). You can send an email to [emailprotected]regarding what you need, which will be replied within 24 hours. Online Hebeos track order? Knoji 2)Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You can browse our products according to site menu on the homepage. 3. $39.00, Sale Price: Definitely yes! Please note that only one Gift Card can be redeemed in connection with any given order and cannot be "stacked" or combined with other Gift Cards for that same order. your permission, we will help reset the password for you. Hebeos is in the UK and no way to contact them other than email. We reserve the right not to accept the returns without prior approval from our Customer Service. $28.99, Market Price: To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special When I asked about the return policy on the chat, no one answered my questions. It is possible to check the estimated shipping cost at the Checkout page. I truly could not have asked for anything more. If the payable amount is more than the amount on the Gift Card, you must select another payment method to pay for the remaining amount. Once the tailoring process has begun, the materials cannot be reused. What are Hebeos return and refund policies? Overview Hebeos has a rating of 4.35 stars from 13,724 reviews, indicating that most customers are generally satisfied with their purchases. Yes, please contact our customer service first before you buy this color swatches. $172.00, Sale Price: You can cancel it by contacting Hebeos service team by email service@hebeos.com and service@hebeos.co.uk. Please don't hesitate to. Please chat now or email us. Could we get color swatches to see what the colors look like in reality? There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. $195.00, Market Price: We ship worldwide. You can submit a complaint following the steps, our team will take care of it within one working day, please check your account regularly to get the latest update, you will be notified by E-mail at the same time. The Help Center provides answers to most common questions. Founded in 2010, Hebeos.com is a fashion retailer offering exciting, beautifully designed, excellent quality fashion for women and girls. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc. Because of the material manufacturing process, the color of each batch of material will have a little difference. False advertising, inaccurate return policy, and horrible customer service, Astro Turf dress, poor quality those are big problems to me. spaghetti straps or remove the train. $1,240.00, Sale Price: +. now or email us. You can check your Hebeos order status at https://www.hebeos.co.uk/sales/guest/form/. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. $33.99, Market Price: 3.The explanation and right to use the photos will be final in Hebeos.com. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL). You can contact Hebeos by e-mail service@hebeos.com and service@hebeos.co.uk, You can check Hebeos return and refund policies at https://www.hebeos.com/return-policy.html, You can check Hebeos privacy policy at https://www.hebeos.co.uk/privacy-policy.html, You can check Hebeos terms and conditions at https://www.hebeos.co.uk/terms-and-conditions.html, Connect with Hebeos via Facebook at https://www.facebook.com/HebeosOfficial/ $156.00, Market Price: 2. $167.00, Regular Price: For any questions before you place an order, please kindly visit our Help Center. DO NOT ORDER FROM THIS COMPANY! We strive to provide you excellent customer service, and we will do as much as we can to enhance your shopping experience. JavaScript seems to be disabled in your browser. The dress that was sent to me looks nothing like the dress on the website. As I opened the package, I saw it was shedding. Definitely a yes! Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. Slight color aberration may not mean that the dress is defective or mis-shipped. +. 1 review GB An hour ago stay away ! Address: Haiguang Building, No.33 Shuixian Road, Siming District, Xiamen (not return address). If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. This makes it accessible for, 137 The shipping fee will depend on the weight of the order. The color display will be based on Apple devices. How can a tight dress be made bigger? your permission, we will help reset the password for you. Confirm your shipping details and payment method, click Place Order. No inquiry is left unanswered. I ordered a dress on April 5,2022 and on the app it said it would be here by 21st but I haven't received any emails about shipping. $28.00, Market Price: This responsibility is central to how we operate as a business. In the event that a product does not meet our quality standards, we will gladly offer a replacement or refund. Our innovative marketing department constantly searches for the most fashionable dresses to attract and satisfy the broad demand of our customer base. Our representatives will reply within 24 hours. Do not use these addresses for returns. you want to order more than 100 dresses. Please include an explanation and photographs stating the reason 3.The explanation and right to use the photos will be final in Hebeos.com. I ordered a dress on April 5,2022 and on the app it said it would be here by 21st but I haven't received any emails about shipping. What is the best way to choose my size? Inspect the dress thoroughly to locate any stains, including stains from perspirations, foods, liquids and makeup. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. Instructions column when placing the order. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. The process of choosing your little one's adorable outfit is a chance to make them feel truly special. UK 10, standard UK sizes? How good is their customer service for returns? $19.99, Market Price: Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. Return Policy at Hebeos The brand has made a name for itself by offering high-quality dresses at affordable prices, catering to customers across the globe. Extra fees might apply. Hebeos.co.uk is located at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ the dress has no straps, but you would like to have straps, then Hebeos can arrange that. Returns However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. $11.00, Market Price: Their return policy is NO RETURN! - 2. Step 4: Once you pay successfully, you will receive an email to confirm this. This return policy does not apply to our business resellers. I checked out the Hebeos return policy and you're totally right, they didn't say whether or not you get a full refund! To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. the dress based on your exact measurements. At Hebeos, we're proud to outfit your entire wedding party with stylish and affordable bridesmaid dresses! Step 3: Once you have finished adding products to your shopping cart, you may simply click the "Checkout" button. I ordered a standard-size dress, not a custom-made one. +. We will process the refund when we confirm that the product has the problems you mentioned. How long is the delivery time for Hebeos? - Please Sign into My Account and click My Orders. 1. Please don't hesitate to. As all items (including standard size) are made-to-order, we cannot afford to accept the buy-many-keep-one purchase. 3. We promise to offer you the best quality from the purchase until the delivery. 2. For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. When I asked about the return policy on the chat, no one answered my questions. Your bank or If you wish to I dont think DB will give you a refund. Quality 3132 I had the same issue - they don't return your money - $171 ripoff. Hi, my prom is April 1st, I ordered February 4th, will my dress come in time? 2. They dont address your problem nor do they answer your emails. Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences. FRAUD! The shipping fee will depend on the weight of the order. $44.00, Market Price: $175.00, Sale Price: Each purchase once, for as long as the Hebeos promotion is active. Don't buy from them. Hebeos Review - Must Read This Before Buying - Honest Brand Reviews Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. I recently ordered a prom dress. You can only return if there is a big problem with the dress and they decide whats big. $338.00, Sale Price: However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. Hebeos: Reviews, Complaints, Customer Claims, Page 5 | ComplaintsBoard $38.99, Sale Price: $40.00, Market Price: There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. We reserve the right not to accept the returns without prior approval from our Customer Service. I found this WeddingWire discussion thread that has some people's experiences with Hebeos returns! 1. We support credit cards, debit cards, bank tansfer and western union to pay. Company email address required. The Help Center provides answers to most common questions. I paid 15 for delivery for it to come in a plastic bag! Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. $280.00, Market Price: If you add this time to the shipping time, you'll have an idea of when to expect your item. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if Hebeos Reviews | Read Customer Service Reviews of hebeos.com.au $320.00, Sale Price: Currently Hebeos is not able to take your order by telephone. Your option is to look for a local tailoring service at your own cost. We will send you an email once your order has been shipped. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. The shipping fee will depend on the weight of the order. 1. You can check the tailoring period on the product page. I provided them. This account has been verified by Hebeos customer service / representatives through our verification process. $143.00, Market Price: The brand uses high-quality fabrics and materials, ensuring that their dresses are comfortable, durable, and long-lasting. $109.00, Sale Price: Hebeos review: returns. Perfect fit. We strive to provide you excellent customer service, and we will do as much as we can to enhance your shopping experience. 1. We suggest you login an existing account, or sign up for a new one. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. We make high quality dresses in accordance with the pictures. with your return. You must have JavaScript enabled in your browser to utilize the functionality of this website. +. We will process the refund when we confirm that the product has the problems you mentioned. I was very skeptical whether to order it online, but during the covid it was the only option. They just told me that I will only be returned my shipping charges nothing for my dress and it has not even been shipped yet. Hebeos.com is an e-retailer providing a vast selection of remarkable fashion and decor inspired by our community, and delivered with uncommonly awesom See more 83,537 people like this 85,162 people follow this http://www.hebeos.com/ The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. there is no need to worry about your purchase. payment service may levy a small transaction charge. I ordered a standard-size dress, not a custom-made one. At Hebeos, we take great pride in our handmade products and strive to ensure the highest quality for each and every item. For further details, please refer to our cancellation policy below. now or email us. +. Cheap material and mailed to you in a rolled up bag! For details, please refer to our cancellation policy below. View the discussion thread for more details. I'd give it 0 stars. Hebeos ranks 1st among Wedding Dresses sites. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. We will reply as soon as we have the result, please be patient. Picking out your cute little flower girl's dress, shoes, and hair accessories is almost more fun than getting your wedding gown. 1. 2. I was also told that they saw no "big problem" with the dress I wanted to return. If your payment failed, please contact us soon. Hips: Measure around the fullest part. Please chat now or email us. Beautiful dress high quality fabric.fast process and shipping. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible. 1. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. $8.82, Market Price: your permission, we will help reset the password for you. Delivery $139.00, Sale Price: you can send your correct shipping address to [emailprotected] Our representatives will correct your shipping address and send you a confirmation email as soon as Please note that only one Gift Card can be redeemed in connection with any given order and cannot be "stacked" or combined with other Gift Cards for that same order. Yes, please contact Hebeos customer service, but note that Hebeos can't change the delivery address after the shipping was already processed. Please Sign into My Account and click My Orders. Definitely yes! What methods of payment do you accept? Backed by the National Science Foundation, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#79392, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#78952, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#84348, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#86732, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#85847, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#102456, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#85418, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#120116, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#106854, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#85246, https://www.sitejabber.com/faq/hebeos.com/hello-i-would-like-to-know-the-return-policy-of-the-dress#129012, https://www.hebeos.com/return-policy.html, Hi, I've been reading the bad reviews a lot and that's what is confusing me. How many times can I use Hebeos discount code? - Hebeos dresses are dedicated to fit your unique body shape. Couple of weeks ago got this amazing wedding dress! the dress based on your exact measurements. 2. payments. However, it is important to note that our dresses are made to order. for your return. $224.00, Sale Price: https://www.hebeos.com/return-policy.html 3. 1. Tailoring Time is displayed on each dress's product page. With the best prices you've ever seen! 2. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. We use the highest industry standards to secure our website and the payment process. Pre-sales Support: For any questions before you place an order, please kindly visit our Help Center. We usually respond to all inquiries within one working day. Due to the nature of our production process, we regret to inform our customers that we do not support the "buy many, keep one" practice. Items that cannot be returned or exchanged. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. Ive been trying for 4 weeks with no luck. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. Absolutely horrible company. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. Check it out: The characters written do not match the verification word. - Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. Contact Us at Hebeos I ordered a dress based on the picture on the website. +. Submit a complaint and get your issue resolved. $38.00, Market Price: 3. You can also click this link to track your order. $103.00, Sale Price: Perfect dress. 2. payments. We are committed to improving the quality of your experience with our wide selection of top notch products at rock bottom prices!