Atera offers threshold profiles, which can automatically take action based on a trigger. Quiz is loading You must sign in or sign up to start the quiz. It makes no sense to only be able to add one profile per device/agent. Is it a simple script you can build yourself? We still had a few stragglers. So how do you get started automating tasks with PowerShell? Help Tweaking Atera Threshold Profiles - Things To Monitor For RMM Tool I have been testing out different RMM tools. When it comes to Atera, Command Prompt and the PowerShell console allow you to write scripts really easily and manage devices in the background without having to login and interrupt the user. This subreddit is not meant to be an official support medium, so please continue to direct your technical inquiries to support@atera.com. Thank you for being a partner in our process! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If youre looking to get started, check out Daves latest blog on the Atera website, part 3 about how to use PowerShell to start leveraging automations. The Atera agent is installed on each device and can relay back all the software and hardware network inventory that you need to get a clear and accurate picture of your clients network. Dave Long, Director of Development at Cage Data. Start a 30-day free trial today! Chief Technology Officer at Jetty IT Solutions. Save time by automating patches for Windows, Mac, and every type of software on your end users' devices, and stay on top of every network. Basically replicate the way NTFS permissions inherit. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. I am new to Atera and was surprised there wasn't a more flexible way to build up a monitoring "Threshold Set". Donald H, President/CTO of My IT Company. For your own business growth, you need to show customers or executives just how far youre moving the needle. One last area to start automating processes is to dig into some common issues that come up regularly that youre fixing manually. Now it is much easier and more convenient to create multiple Threshold profiles using the cloning feature. When combined with Atera, PowerShell offers a powerful tool for automating common workflows that we step through every day. Add unlimited devices - You now have a complete view of your IT networks. Create or edit an Alert Threshold profile - Atera Support For more info just click the Refer a Friend in yourAteradashboard. Hence you can not start it again. We also use third-party cookies that help us analyze and understand how you use this website. For each of these threshold levels you can choose the type of task manager Alert you want to receive when the threshold level has been breached: Information, Warning and Critical. Add your assets, categorize your assets, and create asset types, to manage your unmonitored devices the way you want to. Review them all at your convenience, and at any time with total traceability so you can really keep a 360 view of whats going on inside your IT systems. From Task Manager to Service Manager and Command Prompt Access, you have total maintenance capabilities right at the touch of a button. We had such a blast chatting to these guys about their automation expertise, and we encourage any of you to lose the fear and jump right in, even if youre a newbie when it comes to scripts and automation. "The sign up process for the Atera RMM platform was super simple and you can start using it out of the box on day one. Go there, and anywhere, with Atera. The all-in-one Remote Monitoring and Management software (RMM) that offers full visibility and control to upgrade your IT management from reactive to proactive with a single solution. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. In the first and second posts in this series, we looked at how to get started with PowerShell, and how to access the strength of the community by accessing PowerShell modules from the PowerShell Gallery. All rights reserved. you now have the capacity to monitor all of your printers, RAIDs, routers, and other SNMP devices, out-of-the-box. Kimberly Bassett, Chief Technology Officer at Jetty IT Solutions. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.". For every friend who purchases an Atera subscription following your referral well give you both a free license for one month! If Im automating tasks, then thats also less staff I have to hire, so more money available to buy things like new computers., Dave agrees that its all about increasing productivity. Threshold Timing : r/atera Thats what keeps you honest and communicative with your client. Welcome to Atera's community! . Atera home page Features RMM Remote monitoring and management Patch Management Automated patching software Network Discovery Security scan and 360 view PSA Helpdesk, billing, and reporting Helpdesk Tailored to IT departments Integrations For MSPs and IT departments Discover all features Solutions For IT Departments Atera manages all OS patches for Windows and Mac, and also integrates with Chocolatey and Homebrew to automate software installation, patching and updates for a wide range of software. Looking for some easy quick wins? Simplify your tasks and communication with intuitive helpdesk, billing, and reporting. Welcome to Atera's community! You can charge one amount, and then as you reduce the time youre spending on tasks, youre increasing the money coming in, and the number of clients you can take on. Merging tickets provides the ability to merge one or more tickets into another ticket. By clicking submit, I acknowledge receipt of Atera Privacy policy, The number one sentence that an IT Professional probably hears the most is help, my computer is working really slowly!. You'll find our community guidelines below as well as direct links to our KB, webinars and Status page. We are pleased to announce the release of the latest Atera upgrade which adds some very useful new functionality. Improving ticket management through Merging tickets into a single ticket A couple of new data points have also been added making keeping track of your devices and agents a breeze. Privacy Policy. Or maybe you're looking to maximize time efficiency? Hello. You can set the Agent to monitor Hardware levels such as CPU Temperature, Motherboard fans (CPU, System), Hard Disk usage, etc. We also use third-party cookies that help us analyze and understand how you use this website. Knowledge base submission : atera Monitor system activity in real-time, and scale up to manage as many customers, devices, or sites as you need. As much as we dont want to admit it, we all have servers that we have to login to every week to restart a process that has stopped for whatever reason. For example, the default thresholds for network activity are good for a 100Mbps network, but are low for a 1Gbps network. For further clarification, Running custom scripts, or those from Ateras shared script library, Access desktops, servers, applications, files and data with ease, Share screens, send files, and establish remote control, Open Remote Desktop from a device, ticket or alert for quick time to value, Chat with users in real-time to resolve issues, Antivirus type, update, and license status, HDD Usage and alerting on upgrade required, Hardware (CPU, Memory) type, size, and alert on upgrade required, Detailed Server and Workstation configuration and status, Automate and simplify onboarding and onboarding procedures, Create and customize your own knowledge base. Rest assured it doesn't create any load on the machine. From here you can go get started automating your tasks and free yourself up to build your business more. For further clarification. Support any device anywhere, anytime, with the most secure remote access tools. This is critical! You already know that todays office environment is constantly reinventing itself, and rarely stays within a traditional four-walled setting. Both our guests agreed that automation isnt something you need to be an expert to get started with. ATM we need a new Profile for nearly every Server. We can't wait to see you engage here and make the most of the Atera platform. Device: Jerry-PC Free up your and/or your technicians time to add value better invested elsewhere. James also highlighted how customer reports help to build transparency with each client, showing them exactly whats going on inside their systems, the systems that are patched, the free disk space, updated antivirus, and more. RunChkdskOnDevice - Runs disk repair on disk - Success When you find a script you want, you can simply clone it into your library, and youre ready to run it to devices or add it to your automation or threshold profiles. You get every feature, every tool everything you need to streamline your workflow and start looking forward to Monday mornings again. Threshold Item: Disk Event ID 11 Hey, Folks. You can also set up your system so that a Critical Alert of, for example, CPU load over 90% will automatically create a Help Support ticket and send you an email. Get complete visibility of your customer networks from any device, anywhere. Using the Threshold Profile, you can set the Agent to monitor Performance levels such as CPU load, Memory Usage, Network Bandwidth etc. This does work: we do get alerts when software is installed/uninstalled on client's monitored computers. If not, can you ask the community for help. In order to fully understand what is going on,an MSP must have at their disposal a computer performance monitoring tool, often called a PC performance monitoring software, or PC hardware monitoring software. As you shift from a break-fix model to managed services, youre asking yourself, how many systems can I manage as me, a single person? Policy Names=(Security-SPP-Reserved-EnableNotificationMode), App Id=55c92734-d682-4d71-7413e-d6ec3f16059f, Sku Id=bd3762d7-270d-4760-8fb3-d829ca47118a. Alternatively, you can set a rule to delete these events or remove the temperature monitoring (In the Threshold profile ). Hold up, since when did that mean you couldnt take things to the next level? Multiple threshold profiles on device - Got a new feature idea? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. There you have it. Atera has everything you need to grow and power through your goals. This is commonly known as a network inventory and generally is a list of devices such as computers, routers, servers, and printers which are connected to your network as well as the type of software each one is running. So, I am leaning pretty heavily towards Atera. Click New item. How To Set Threshold Profiles | Atera - YouTube We're happy to have you as part of the larger conversation about Atera and the IT ecosystem. Its super easy to create a script that will automatically fix those problems so that theres no need to login and manually do it every time it happens. Daves advice is to start on your threshold profiles, and just take a look at what servers you have, and what youre spending the most time on. Simply create a comprehensive inventory of all assets and you're done. All rights reserved. How do you know which tasks warrant automation? Don't forget to upvote and comment on posts you love. Youll never have the hassle of awkward conversations about raising prices, and instead youll garner customer loyalty. I would then envision the same UI as the IT Automation profile where the MSP can add multiple threshold profiles(groups of thresholds) or individual threshholds. This will make it easier to make sure that any changes to the parent settings are applied to all child profiles instantaneously. This website uses cookies to improve your experience while you navigate through the website. The Zomentum Revenue Platform is an all-in-one destination to earn, manage, and grow revenue in IT sales. Take a step back to get a real sense, as well as a complete overview of all the assets youre responsible for, including who has governance and control, where documentation is kept, and your whole strategy from easy onboarding until the final frontier of your IT ecosystem. The key mechanism to monitoring PCs in the Atera UI involves using what Atera has coined the Threshold Profile. https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44067594-override-threshold-profile-for-device. It will make threshold profile distribution much easier! Like hundreds of alerts in less than an hour for event IDs that are not in any of our thresholds. We are however wondering if we are the only ones encountering this type of issue with eventID-based alerts? In Atera's threshold profiles, you can choose to be notified when a software is uninstalled on a monitored computer (which is very helpful by the way): Similarly, you can define a notification when a software is installed: The Atera agent captures those events by looking for the matching Event ID in the Windows event logs. For further clarification, how to use PowerShell to start leveraging automations, Patch management that can be set up to run automatically on your own schedule, Third-party software patching through either HomeBrew for Macs, or Chocolatey for Windows, Scheduled reports that can be emailed your customers automatically to your customers, or created on-demand. ", # Get the user and exit if it can't be found, # Set the password for the user and force change on next login, "Password successfully changed for {[User_Name]}", "{[PreShared_Key]} -EncryptionLevel **Required** -AuthenticationMethod Pap -RememberCredential -DnsSuffix ". An admin can create or edit a threshold profile, which can be customized for the types of alerts you receive (information, warning, critical) within these categories: Performance: CPU load, memory usage, and network bandwidth. Use the same UI for the existing thresholds but also be able to create new custom thresholds, and then reference the thresholds in groups. Reboot If Needed This subreddit is not meant to be an official support medium, so please continue to direct your technical inquiries to support@atera.com. Unlimited devices, fixed price. Advanced Threshold Profile monitoring features Get a complete overarching view of all device activity. I was going to ask for the same functionality and instead someone had already thought about it! AteraAgent.exe is malicious may i know the reason . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If this is too much of a change for how the agent works (the agent is constructed to only handle a single Threshold set), it would be nice to have a "Threshold Set Builder" where one can assemble what they need (start with a base set and combine it with previously defined sets of thresholds from a library that either augment or override the base) and have a new, single threshold set generated. Even when the reports show that there are problems, these are sales opportunities, or benchmarks to improve from. New comments cannot be posted and votes cannot be cast. It it still time for us to stop our migration as we are currently running dual systems. Volume for archive 6 TB Change Threshold profiles to use a Parent/Child relationship model Keeping track of software licenses can make sure youre in compliance and can help with loss prevention. There you have it. These cookies will be stored in your browser only with your consent. Dave feels he can give a client more of his time, grab a coffee, and chat about the next quarter because he is confident that systems are running on their own. This website uses cookies to improve your experience while you navigate through the website. Instant and secure remote access for all users, including enabling Ateras Work From Home. "Ateras RMM and PSA allows more and better service to existing customers, the ability to expand my customer base and not compromise on level of service at a price that is affordable. Just run the script and it takes care of the heavy lifting. Be honest with yourself about what you can build from scratch, and then lean on 3rd party tools or external support if you need them and you arent a scripter yourself. One resource recommended by both our MSP pros was the Atera shared script library, which has 193 scripts, and more coming next week! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Also, has anyone discovered similar malfunctions in Atera? Long story short, about an hour ago, our SLA workstations, SLA servers, and non-SLA machines started going ballistic. Take the Setting Threshold Profiles Quiz - Atera's IT Academy Now its easy to view the number of agents and servers in an organization and link this to agent based contracts and billing. 1. How? Our robust script library has hundreds of scripts, all of which can be run directly from Atera using PowerShell, CMD files, and more. Atera integrates with Splashtop, AnyDesk, TeamViewer and ConnectWise. We look at Atera as an extra employee that we only pay about $300 a month. I think that's a bug in the beta environment where there are not names in the threshold profile item. With this script added to Atera, technicians dont need to login to a server to do this simple task anymore. There are so many choices for RMM solutions but Atera stuck out because of its pricing model. In the Run Script section of the Threshold Item select our Start-Acronis.ps1 script from earlier. If you need any help or have any more questions, please do get in touch. Threshold Alert Type: Critical Is this possible? Now its time to put this new knowledge to work for us. Atera keeps making it easier and more convenient to manage your customers IT systems. Lastly wed like to let your know about our new referral program, see below for details! Automate (almost) any task across Windows, Mac OS, and Linux devices with flexible and customizable thresholds, along with our extensive, comprehensive and free script library. Learn more Clone to SNMP profile This is getting to a point that we spend more time getting rid of the false alerts than it's worth monitoring. In many cases, such as for PCs for heavy gaming use, you might want to use the opportunity to create an extra partition for them or sell them extra memory or a hard drive. Well even go into how we can alert back to Atera when our script discovers something wrong on a server. Unfortunately the nature of the job means that as an IT professional, your work remains all too often behind the scenes, and misses out on the kudos it deserves. Thankfully the post-pandemic remote working landscape has added another weapon to your arsenal, and triggered a real need for IT professionals to facilitate remote access from anywhere. There are also preset threshold levels that Atera has defined to make your life easier that you can apply to Servers, Laptops, Macs or Personal Computers, without overthinking it too much. By clicking submit, I acknowledge receipt of Atera Privacy policy. 3. Then work from there to find a solution. Feel free to check out our KB article about Threshold profiles here, . Threshold Suggestion Action: Run chkdsk /f /r, and run backup image of drive immediately, consider replacing disk drive very soon. Results 0 Take the Helpdesk Setup Quiz Read More Request Permission (to access Splashtop) |. Threshold Library: Select a current profile, rename it, and save as a new profile updating only the variables you need to. A unique access key now protects your account . Ideas and Feedback Have an idea for a new feature? Automation is also fantastic for building better relationships with clients. Select the profile or add a new one. Love it! Multiple threshold profiles on device - Killer Feature, love it.