However, we did notice that the majority of reviews were left 4 or 5 years ago, which is disappointing. Exceptional Products, pricey, online issues. The quality of our products, combined with our devotion to great customer service, makes us the premiere source for all things cozy. Wow. I finally had to explain that I didn't have a bad connection and I wasn't trying to be rude but I could not understand what she was saying due to her accent. Use this comments board to leave complaints and reviews about CuddleDown. Placed a number of calls to customer service but no one could give me an idea what happened. Whether you're looking for a cool way to discover new and unique wines from all over the world, or you're looking to level up your nose and taste for wine, a Top Products. The action you just performed triggered the security solution. A few of the common issues people have with Cuddledown include high shipping costs, incorrect order deliveries, jumping through hoops to get in contact with customer service, items damaged in transit, low-quality products, and more. Cuddledown consumer reviews, complaints, customer service. Feather & Black offer free delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. Which I previously purchased quite awhile back. You'll be able to read an overview of the product, see a list of certifications, and view a size guide if you need one. While 800-323-6793 is Cuddledown.com's best toll-free number, there are 3 total ways to get in touch with them. You can use any kind of sheets you prefer. They make the best quality down comforters in a good range of "warmth" levels. OR. The latest review, Monday through Thursday 9:00 am - 6:00 pm, Monday through Saturday 9:00 am - 6:00 pm, failure to respond to emails or phone calls regarding defective merchandise. In fact, they likely remove negative comments and only leave the glowing ones on their websites. THIS WAS A DEBIT CARD, not a credit card. Whereas the pre-PGI Cuddledown prided itself on its exemplary customer service and sterling products, the current company is as bereft of pride as it is of integrity. All disciplines at PGI are fully committed to a process of continuous improvement and innovation . Really? It is definitely cotton. Crazy prices for rich people that have gold toilet seats people with too much . A few years ago Cuddledown was purchased by PGI, an unscrupulous conglomerate that owns approximately 14 catalog companies. The woman (*****) who I had spoke to said that they would make another check to me in the amount of ******., but she had to clear it with her supervisor. Copyright 2023 Cuddledown Marketing, LLC - All Rights Reserved. Their process says that they'll take a Cuddledown email as proof of purchase, but when I sent them a copy of this email, their only email response was that no proof of purchase was given. I would not recommend this company. Don't buy from this company. Certified SafeAll of our manufactured products and most of our fine bedding are tested for harmful substances and certified to meet the strict global safety criteria of the OEKO-TEX STANDARD 100, assuring safety for you and your family. Stay far AWAY!! 148.251.144.123 s***@cuddledown.com. Shoddy badly stitched pillow cost 18.95 I sent 5 emails l was told they hadn't recieved any complaints l said how have you replied to emails you didn't recieve they avoided that question l sent photos of the pillow then deleted them l showed the bad stitching the snags l since unpicked and resewed the pillow l won't buy from them again lve bought other items to but that's it no more l will buy from a different company. Settle in for a restful night's sleep with comfy nightgowns, PJs and loungewear. To add insult to injury, along with the return refund I found a $14.95 charge to my credit card for Cuddledown VIP that I did not ask for. I eventually found the answer online myself. Phone Number 888-616-3808 Email First Name Last Name Email Questions/Comments Tip for consumers:I wouldnt bother unless item on sale and cant find elsewhere. Like us? https://www.yelp.com/biz/cuddledown-freeport-5, International Association of Better Business Bureaus. Contact Us - Serengeti Customer Service - serengetifashions.com Products used:I cancelled the order due to shoddy and scammy service/policies like the outrageous shipping charge they put in there obviously to sell you their "VIP Program.". And customers get to pay a monthly fee for this wonderful "service". Reading all the comments below, I suspect I will be signed up for something I don't want or worse fraud of some kind. Cloudflare Ray ID: 7d1b55bf99241e4d This is apparently an aggressively adhered to policy. We wanted more transparency about the cost of shipping because you have to go all the way through the checkout process to see it. The customer service representative who is supposed to answer questions about this service can't access any information about it. Tech Manufacturer and Service Customer Support Numbers Acer: Call 1-800-571-2237, describe your problem and your product ID number, and wait. You can email the site owner to let them know you were blocked. I have purchased pillows from them in 2012 and 2017. I placed a large and costly order. How much will shipping cost? Need to find a different location?. Cloudflare Ray ID: 7d1b55ad3f42074e Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. Ill continue to warn others because this is an expensive product. Is this your company? Report. No estimated delivery date was provided, so I didn't know what to expect. I returned it immediately and asked for a full refund (including shipping) since in my opinion I should have been contacted and would have cancelled the whole order. Which I have received. It's now Oct 18 and I've not received my order. A crucial part of one's health that, is often overlooked, is the quality of sleep you get each night. They asked me a bunch of questions about my creditcard and said I had to confirm all of these details. Where can you find the best slipcovers? A Cuddledown is located at 554 US-1, Freeport, ME 04032 . The confirmation will include your order number and the total you'll be charged. The slippers have yet to arrive. Rep put me on hold and said all items were still available. BBB is here to help. Most retailers of feather beds allow returns for unused products only. Their cardinal priority is to peddle the shady VIP program. They sell your personal information. Let me say FED EX sucks too re customer service, you just go around in circles, they never say "no, cannot be done". Due to the current global pandemic situation and additional precautions being taken at our
This is a multi-location business. Checked with both bank and Visa, no record of request for authorization. I did sign up for this program as part of Cuddledown checkout process, they shared my payment information, but come to find out the phone number for that company doesn't even work and the incentive offer can't be activated. Cuddledown VIP Tip for consumers:You cannot create and view an online account. I did a wrinkle test, and I measured the duvet cover before and after washing. So now I am short on trying to purchase anything for my daily expenses, like food. The items themselves are just as described. I have found employees on the phone to be cheery and helpful. It was ludicrous. Claim your profile to access Trustpilots free business tools and connect with customers. Most of them are 5% rebate amounts. BBB Business Profiles may not be reproduced for sales or promotional purposes. They did not contact me but proceeded to ship the fitted sheet. All About Cuddledown. Cuddledown is a company committed to making and selling the finest in home furnishings. It's more like sleeping on a rock than a comforting pillow. Beyond that, I was charged $14.95 for some cuddledown "coupon savings". Pajamas are arguably the best type of clothing money can buy. Whether you're a hardcore gym rat trying to get "swole" , a hardcore athlete trying to build muscle for an upcoming meet, or if you just want Where can you get the best credit counseling? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Email. shell company? Business Details This is a multi-location business. They had the merchandise and for whatever reason withheld the refund. The cost of the pillow, the cost of the shipping and handling, and having the return held back for almost 6 weeks is the reason for this poor review. If spot cleaning isn't enough, you'll need to take it to a dry cleaner for professional care. Three months of this and still no return label! After two emails, four phone calls to their offshore call center a manager finally got the order shipped. Now in 2022, their quality is down significantly. If you've just purchased new bedding, you likely are ready to see how it looks on your bed, but before doing so, don't forget an important step: laundering. I just wanted to write and say thank you for such a positive purchasing experience. Cuddledown, Inc. | Better Business Bureau Profile Were available 7 days a week including holidays, and well typically respond to your request within 24 hours! Avoid this company. "Your customer service department is prompt, friendly, and a pleasure to work with. I will wait to see if my order ever shows up. We hope this information helps you find the products to help you get an amazing night's sleep and feel better every day! Cuddledown.com Customer Reviews 4.40 out of 5 | 18 reviews About Cuddledown.com I keep careful track of my rebate receipts. I had to re-sew all of them on. Super price, enough choice, beautiful product. Customer service is provided by our customer care and distribution center teams and supported by close partnerships. It would cost me $10 to return it. They should talk to Amazon to find out how to process and ship orders quickly. Under no circumstances would I pay extra for the promise of future coupons. Read Customer Service Reviews of cuddledown.com - Trustpilot When I called, I wanted to know which items were still available- because their shipping is very high. I'm just glad I didn't order the duvet insert yet, so I can look for one that will fit it properly. Should your feather bed get damp or wet, make sure it dries out completely or it might mildew or rot. How long will delivery take Can I return an item? Products used:None yet, want full refund including shipping charges - simply put, Customer Service lied. Verification can help ensure real people write reviews about real companies. Cloudflare Ray ID: 7d1b55a76ad92b5b Coupons Stores Cuddledown Cuddledown Coupon Code May 2023 Visit Cuddledown Active Cuddledown Coupon Codes for May 2023 All (2) Sales (1) Up to 70% Off Clearance Sale at Cuddledown Shop. Having worked for Cuddledown before and after the acquisition I can attest that their quality has diminished precipitously. CuddleDown has a rating of 1.24 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Pros: good quality What made you choose cuddledown over similar businesses? Never never never order anything from them. P.O. If you have requested to be removed from our catalog mailing list, note that it can take 4-6 weeks to fully process your request and you may receive one more catalog within that time period. Well guide you through the process. Youre now signed up to get the latest offers & updates. Worst Customer Service I've Ever Experienced. Almost a month for an in stock item. Overall I'm happy with the product, and at least in my experience, Cuddledown doesn't deserve the bad rap it has been getting lately although I would do something about the telephone customer service, if I were them. enter to win a $100 gift card* when you sign up for emails, be the first to learn about new arrivals, exclusive online deals & more. I was nervous about buying from Cuddledown, as they have horrible company ratings right now. The easiest way to refresh your bedroom is with exclusive bedding and accessories from Cuddledown. Ordered a comforter and pillow shams on March 19, 2023. Finally, your feather bed should not be washed at home! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Our creative teams design and produce our web and catalog media. For $16 a month "But you can cancel at any time." I called back got the same rep, she asked me numerous questions about the order, billing address, shipping address, zip-code, zip-code 4 digit extension etc. We know that buying online makes a lot of people think twice and rightly so: Is the website secure? Awful company. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CuddleDown, Like, share & subscribe to CuddleDown on YouTube at, See CuddleDown's portfolio on LinkedIn at. CuddleDown Phone, Email, Address, Customer Service Contacts I was unable to understand customer service rep and asked for a supervisor. Pillows. They have been charging me $16 a month for the program for months. Tried online verification. Looking forward to calls with my credit card company in 20 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Top Consumer Reviews may earn money when you click on a link. Their product line now includes synthetic and down pillows, feather beds, sleepwear, bath accessories, blankets, sheets, furniture, and more. Didn't email me to let me know. Nothing. CuddleDown ranks 321st among Bedding sites. Most products have at least a few and they are generally positive. You can email the site owner to let them know you were blocked. They hook you into a "rebate" program, then make it impossible to collect your rebate. Order delayed due to address issue. Bad attitudes, poor communication skills and lack of empathy. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Check you card balance after purchasing. That said, got dinged 13.99 for shipping PLUS A $2 SURCHARGE FOR FED EX SHIPPING. Settle in for a restful night's sleep with comfy nightgowns, PJs and loungewear. All other matters such as product and customer quality are of secondary or even tertiary importance. Their FedEx self-service option allows you to print a prepaid return label and send your order back, but don't be surprised when $10.50 is deducted from your refund or charged to your credit card for shipping. I used the VIP option to get free shipping and a small rebate. Not necessarily. To care for your feather bed, flip and fluff it regularly - as often as you change the sheets, preferably. This website is using a security service to protect itself from online attacks. Overview Cuddledown specializes in the sale of bed & bath products, sleepwear, footwear, and accessories. Previously, in good faith, I ordered another down comforter, which was over $700.00. This experience was beyond dreadful and gives me great concern. Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of Where is the best place to buy pajamas? You can find contact details for CuddleDown above. Was charged $92 for $63 gown. Cuddledown apparently ran out of the flat sheet and pillowcases, cancelling those. I've purchased an exceptional German flannel sheet set, body pillow cover, duvet cover and slippers. Call to Place Orders. 10 Cloud Bed Dupes That Will Leave You (and Your Bank Account!) It fit like a tent. Cuddledown has what you're looking for to ensure sweet dreams, guaranteed. Call Customer Service. The easiest way to refresh your bedroom is with exclusive bedding and accessories from Cuddledown. After one season of normal use, and one dry cleaning at a green cleaner, it started bunching up. In 5/2022, I bought some embroidered pillow cases and opted again for VIP. I just wanted to write and say thank you for such a positive purchasing experience. All third party trademarks and logos appearing on this site are the property of their respective owners and do not imply any affiliation with or endorsement by them. All of the products sold through Cuddledown are manufactured in Maine and the company promises that you'll only get the finest in home furnishings, making them the "premier source for all things cozy.". ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Since 1973, our bedding experts have been manufacturing our comforters, pillows, and featherbeds here in the USA with fine imported materials, employing the renowned quality and values of traditional, hard-working Maine businesses. I was extremely polite and felt bad that I had to say so but after asking her to repeat so many times I had to ask for someone else.she wouldn't let me speak to anyone else, kept telling me to hang up and call back. Reporter2519085 Sign in to contact user. And remember that if you cant find the information you need on our website, you are always welcome to give us a call at 1.800.323.6793 and speak to one of our friendly staff. I'm sure their ancestors would be ashamed. They said they would mail me a return label with 10-14 days. They refused and, between the original shipping and return shipping, the experience cost me almost $40. The action you just performed triggered the security solution. That went smoothly and I canceled the VIP while it was still free. As you'd imagine, they're made with feathers, usually goose down, and can give you extra softness and comfort when you settle in for a night's rest. I've elevated it to supervisors. I'm beginning to wonder if this is a scam. Youre now signed up to get the latest offers & updates. I submit them every month. Products used:German flannel nightgown that is absolutely the coziest, warmest one ever, sateen sheets, real linen sheets, voile sheet, wool slippers and several comforters. A few of the common issues people have with Cuddledown include high shipping costs, incorrect order deliveries, jumping through hoops to get in contact with customer service, items damaged in transit, low-quality products, and more. Justine is a horrible incompetent supervisor. Stay up to date with the latest reviews. Plush, white bed frames have been popping off in the design space over the past year thanks to *the* cloud bed, aka the Restoration Hardware Cloud Slipcovered Platform Bed. Of the 11 options, 3 of them are feather bed "protectors" , meaning you really only have 8 options. This means if you aren't completely satisfied with the quality of your mattress topper you can exchange it or get a full refund. On short, the best flannel sheets I've ever had. They care as little for their customers as they do for their employees. Crooks!! Will report to consumer agencies. Where is the best place to buy creatine supplements? They are a fraud. Beware of the cuddledown rewards program. They just said it's been shipped and there's no tracking number. Cuddledown Coupons June 2023 - USA TODAY Coupons I was told to call back if I had a bad connection. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Contact Us - Cuddledown Customer Service The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Customer Reviews are not used in the calculation of BBB Rating. Email Cuddledown.com | Tips & Talking Points - GetHuman I will not buy from them again! It goes against our guidelines to offer incentives for reviews. The body pillow cover is beautiful material, but made in China and a foot too long. Shipping Outrageous for 1 item. CuddleDown has a rating of 1.24 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. FED EX lost our package for 2-3 days so we had to post someone at home to recieve.