You can order delivery directly from The Boathouse at Rocketts Landing using the Order Online button. What an unfortunate experience! Wow! Food was average, nice ambience. I have loved the Boathouse and Casa Del Barco in the past (lots of great memories) but today, I think this was my last visit to this over-hyped, poorly-run chain. The receipt of an anniversary card from the staff was a very nice, considerate touch. Neither dish came with anything, no side no salad. Atmosphere was absolutely amazing. Hope to see you soon! Celebrate life one bite at a time! Waitress took us to a table and when I asked again if a booth was available was told that there was no waitstaff there yetfor a booth-- which was three feet from where we were standing. No sides with his entree? The person at the front desk who checked me in was not pleasant or welcoming she didnt want to acknowledge me nor look up at me. The staff helped me set up a surprise dinner for my wife where we had all 3 daughters show up. The omelette guy was messing up peoples orders and they took a very long time. And we can't forget the incredible view! They also add a 20% tip despite not taking your order, reviewing the menu etc. Sunday 10am-9pm, with brunch until 3:00pm 3.5 miles "Love Zaxby's! Not very impressed. Is The Boathouse currently offering delivery or takeout? Fantastic place and amazing food. All in all, a disappointing and, decidedly, a one-time visit for me.More. Sponsored. Was a very very expensive buffet style lunch. OpenTable is part of Booking Holdings, the world leader in online travel and related services. The staffed worked with me on setting up the table for two until the girls came and surprised my wife. We ordered the grilled chicken sandwich with bacon and the chicken was tough and stringy. Then she became hostile, referred to me as "ignorant" and went into a closet behind the hostess stand and screamed - completely inappropriate. Look forward to coming back during the week. Other food was mildly warm. Excellent Crab cakes, I would recommend them. Restaurant week featured a 3 course delicious meal. We come every year as it was my wifes bday dinner. Our bill was 1/3 taxes and tips. We keep trying hoping it will be better but its a flawed business model. Outside would be better but it was breezy and rainy. Neighbourhood. Food was good but nothing to rave about. Have to track them down to get refills and attention. Overall will not return to this Boathouse location. Dynamite Shrimp Tacos, New England Clam Chowder, Fried Oysters, Crab Cake Sandwich, 12 Oz Ny Strip, Homewood Suites by Hilton Richmond-Downtown, Stephen H. said: I had the wonderful opportunity to stop by this location an get, Country Inn & Suites by Radisson - Richmond, Alex N. said: Stayed here for one night and was a little nervous because of the mixed, John D. said: My daughter took my wife, grand-daughter and I to dinner here last, Denise T. said: I would normally give this type of place 5 stars here's what, T j. said: When I was eating at this location the manager came over to ask how the, Andrew C. said: I read the last lady's reviews and dismissed them as she seemed a bit. I could not eat them. The mini crab cakes were very dry, and no cocktail sauce. When we inquired to move, we were told those tables are for people with reservations, we explained we made a reservation in advance and asked to speak with the manager ~ waited awhile for a manager to come and assist, but we never saw the manager, finally got up and left passing the manager on our way out. Our waitress that did come to the table was attentive. The food was meh. Honesty, its frustrating and not acceptable for a sit down restaurant at this price point.More, My wife and I wandered in here for lunch having not read the previous reviews about the ordering process. Overall, a disappointing Easter dinner. It would be a disaster. Our server was AMAZING but the food was not great. When refills were brought to the table the empty glasses were not removed. The Boathouse is very intimate. Last two times Ive been there was just as bad never again! piccata was one chicken breast- not pounded thin so interior was lacking flavor and small portion of pasta had meager amount of sauce with little lemon flavor. Yes, The Boathouse offers both delivery and takeout. Did not appreciate the mandatory 20% gratuity. We invite you to take a break from shopping to enjoy some of Richmonds best locally-sourced favorites. Granted the food itself I didn't think was half bad, however, this junk they do where you scan your phone via a barcode to put your order in and have multiple servers is just garbage and ruins the entire experience. Food came out first for the men. A pretty area of Richmond to see and enjoy dinner! The bread pudding was extremely dry also, and they had no ice cream for it. Appreciated the elevator to get us upstairs! It was burnt and cold. We were absolutely shocked with the service, the lack of a timely response to a traumatizing experience from the hostess - twice I was interrupted by the manager while calmly explaining trying to explain the situation with an assurance that she would "have a talk with the hostess". The Boathouse has since remained true to that vision over the years by perfecting our seafood staples and cultivating a refined culinary experience in our relaxed space. Or order was wrong, some of our order never arrived and half of our party dined well , the other half did not. Everyplace has a bad day now and again. Food was decent but not a good value for the portions and lack of service. She loved here drinks. The only way I come back here is if I find out they have returned to the old style of ordering. at best, lobster was dry and tough. We sat and sat, the manager finally came over to take our order when our overworked "captain" arrived to finish getting orders. The service was slower than expected and our steaks were undercooked. Maybe this was one for this place. I apologize for the delayed response. So we provided 35% (20% + 15% = service fee + tip) on top of the check. Love this restaurant! Please dont waste your money and time going here. Boat House Restaurant Richmond. Tucked behind frosted glass doors, and accommodating parties up to 10 beneath an impressive chandelier, our Owners Table offers the private dining feel your group has been looking for. Great time and food! The priceridiculous. 704. I dont know if the chicken was old or just overcooked. Tonight was quite different. Not a big wine selection but great cocktails and food". 20% gratuity whether you like it or not. When cocktails were finally served they were both very disgusting and not prepared correctly. Not hot as it should have been considering the restaurant was not busy. Total was $375. . The mgmt prepared another table with promises everything would be smooth sailing from there. We did end up having nice drinks, sandwiches and soup but the experience wasnt at all what I had hoped for. The clam chowder was BEYOND great! InterContinental (IHG) Hotels in Richmond, Hotels near Lewis Ginter Botanical Garden, Hotels near White House of the Confederacy, Hotels near American Civil War Museum- Historic Tredegar, Hotels near (RIC) Richmond Intl Airport (Byrd Field), Restaurants near The Boathouse at Short Pump Town Center, American Restaurants for Special Occasions in Richmond, French Restaurants for Breakfast in Richmond, Restaurants with Outdoor Seating in Richmond. Server was great. Locations: Rocketts Landing, Richmond What incentive does anyone have there to give us good service if they know they are getting 20% no matter what?More, Very mediocre food and service. On second attempt 1 of 2 were prepared correctly. Chickenpiccata was one chicken breast- not pounded thin so interior was lacking flavor and small portion of pasta had meager amount of sauce with little lemon flavor. Food was not worth the cost. Pleasant and comfortable open-air atmosphere on a warm day. Did very well the entire dinner and was very respectful! RAW & CHILLED. There was no bread, no butter for the cold, piled up waffles and no whipped cream. Truth be told, we are so disappointed we won't ever ever be back. The downtown location seems to do a little better but have not tried the Midlothian location since the pandemic.More, The appetizers was excellent but the main course was not so impressive. The Boathouse at Rocketts Landing has brought award-winning dining to the banks of the James River. Get quick answers from The Boathouse at Short Pump Town Center staff and past visitors. Do not order Eggs Benedict unless you like a very hard , over-cooked poached egg. Training could be better. I ate nicely prepared salmon and my husband had 2 generous sized delicious crab cakes. My husband ordered calamari as an appetizer which he did have to send back. Went for restaurant week. We keep trying hoping it will be better but its a flawed business model. We were sat 15 minutes late in an area that apparently had no server and we had to wait another 20 minutes for someone to acknowledge us. We will definitely eat there again. I'd probably give it another try. Getting refills on drinks, impossible. The Boathouse at Rocketts Landing Restaurant - Richmond, VA - OpenTable Monday - Friday 4PM-6PM, Reviews can only be made by diners who have eaten at this restaurant. That makes me question why that wasn't corrected earlier. I explained this to the hostess, she was nice until I explained I was becoming upset and wanted to speak with the manager. Service was warm, friendly, & efficient. Service was slow and the food just wasnt good. Worst service Ive encountered in over a decade. Mothers Day Brunch Richmond. Historically, the Boathouse has been great. Mother's Day "experience" $68 per adult for a buffet. Convenient reservation making. 20% gratuity up front. I apologize for the delayed response. Monday - Friday 4PM-6PM, Reviews can only be made by diners who have eaten at this restaurant. Do Not Sell or Share My Personal Information. Private party contact. SB. He knew the menu very well and was able to make some food drink referrals based on what we were eating. Service was excellent given how busy the restaurant was with multiple events happening in the City that day. 20% tip already included and you serve yourself and then the waitresses don't even come back to help. Anne Roy, Director of Sales. No thanks. Requested a booth, seeing a number of empty booths upon our arrival for brunch reservation. This visit was terrible. Overpriced IMO. Please improve your service and food quality . For that cost there are better restaurants nearby that offer better food. The staffed worked with me on setting up the table for two until the girls came and surprised my wife. Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. My husband ordered calamari as an appetizer which he did have to send back. Nice view. Reservation fee is non-refundable. Quick and attentive service. Menu. There is a 20% service added to everything = no incentive for staff to move! I paid cash, with a large bill, considerably more than the check was for the meal and fee, and she asked me if the rest was a tip! min to wait for desert. I had a very tiny piece of meat on the Eggs Benedict, and very little taste. We did end up having nice drinks, sandwiches and soup but the experience wasnt at all what I had hoped for. You Might Also Consider. It was an off night for sure as we have had numerous meals at this location that we enjoyed. We ate the pan seared salmon. Great Atmosphere. Explore menu, see photos and read 4831 reviews: "Great place to go. . Like its sister location, The Boathouse at Sunday Park in Midlothian, this new offering at Rocketts Landing specializes in seafood as well as . My husband and I have dined out all over the US for over 30 years. Stacker compiled a list of the highest rated fine dining restaurants in Richmond from Tripadvisor. Basically we are paying 20% service fee but get service at the 10% service fee level. Came in for dinner tonight and was not disappointed! Are you sure you want to delete this answer? Richmond, Virginia 23231 Phone 804-622-2628 Hours. Antique brick, industrial steel, and a modern decor give your guests a glimpse of Richmond's rich history and vibrant future. We came back again because we were traveling and thisplace is pretty much a short walk down the stairs from our hotel and I was in the mood for seafood. Sincerely, Additional information. Our waiter visited our table once and we had to flag down other employees to get us salt and condiments. River front table excellent. Other food was mildly warm. It turned a nice evening out with our aunt into an embarrassing awkward end of meal. Service was great and the food was delicious. Food was tasty. First visit to Short Pump location and it will be the last. All staff were friendly and accommodating. Waited over 20 minutes for drinks including non-alcoholic drinks. Service was good but food was meh, seafood was over cooked and overpriced. Our waiter, Tanner, was very nice and several managers stopped by our table. Waited over 20 minutes for cup of clam chowder that had odd brown color and did not have usual chowder flavor and body. - Type of cuisine: American, Seafood - Price: $$$$ - Address: 4708 Old Main St, Richmond, VA 23231-3038 - Read more on Tripadvisor #7. Not just "ok," but *bad*. My son, who graduated last night, big celebration that we intentionally chose to include The Boathouse in, was the very last person served almost 30 minutes after everyone else was served. Great way to spend Mothers Day. You become never quite sure who is there for your table and who has some other roll not related to your table. Sun 10:00 am9:00 pm The burgers were fine, but at $19 (with fries), they'd better be. I little expensive for the quality of food. Additionally, we were the only table outside not given a light to see our food and our water was never refilled. Crazy expensive and not worth it. Will not be returning to any restaurant in this group. Then had to pay 20% tip. We consider Short Pump our dry dock location, offering the same impeccable service and distinctive experience as our waterfront restaurants only housed in the convenience of Short Pump Town Center. Noise level indoors at 1pm on a Saturday was very high, clanging dishes was first thing we noted. We spend thousands of dollars each month eating at other Boathouse locations a couple times a week. Two of us ordered burgers for our meal, one ordered salad with shrimp. And dont blame the dishwasher breaking (which is what we were told)that does not explain the slow/no service. Megan our server was fantastic and the food was delicious. Reservations for this exclusive private dining room are accepted for groups up to 12. Sunday brunch was astronomically expensive. So we provided 35% (20% + 15% = service fee + tip) on top of the check. Food was ok but maybe worth half the price. As Richmond's only riverfront restaurant, The Boathouse specializes in seafood as well as gourmet stone hearth flatbreads. The food was not what I expected for the price. We had to clear our own plates as the waitress was mostly absent. I get great service most places and come across very few with mandated service fees anymore. If your order goes slightly off what is on the actual menu, good luck. Went for Mother's Day Brunch. We are excited to share that our updated service model allows guests to once again place their orders and close out theirchecks directly with their captain at all Boathouse locations. The drinks(a mixed drink and a beer) were excellent in their preparation. The priceridiculous. Very well managed. They then should tell us that we needn't tip unless we would like.More. Seemed very busy w grad parties etc. Ambiance was great as always. Order food online at The Boathouse at Short Pump Town Center, Richmond with Tripadvisor: See 340 unbiased reviews of The Boathouse at Short Pump Town Center, ranked #70 on Tripadvisor among 1,412 restaurants in Richmond. Antique brick, industrial steel, and a modern decor give your guests a glimpse of Richmond's rich history and vibrant future. We ordered drinks and it took 22 minutes for us to get our drinks. Our hotel, The Hampton Inn, recommended The Boathouse. We invite you to take a break from shopping to enjoy some of Richmonds best locally-sourced favorites. We had oysters and the hush puppies for apps. Read our, Often overlooked for bigger metropolises, these six small US cities make for A-plus getaways, Home2 Suites by Hilton Richmond Short Pump.